Principal, Success Portfolio Design & Transformation

Atlassian
Mountain View
Workplace: RemoteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Structured thinking","Framework building","Storytelling","Data-driven decision making","Cross-functional leadership"]

Design and build the enterprise Customer Success portfolio, including frameworks for customer segments, adoption, onboarding, and value realization. Own a transformation agenda that shifts to solution selling, streamlines CSM workflows, and drives measurable outcomes across the customer lifecycle. Lead cross-functional collaboration with Product, Sales, Strategy, and Revenue Operations to create playbooks, launch frameworks, reporting, and scalable programs aligned to customer milestones and business goals.

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FursaFursa
Atlassian
Atlassian
12 hours ago

Principal, Success Portfolio Design & Transformation

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Last checked: 12 hours agoStatus: Live

Job Summary

Design and build the enterprise Customer Success portfolio, including frameworks for customer segments, adoption, onboarding, and value realization. Own a transformation agenda that shifts to solution selling, streamlines CSM workflows, and drives measurable outcomes across the customer lifecycle. Lead cross-functional collaboration with Product, Sales, Strategy, and Revenue Operations to create playbooks, launch frameworks, reporting, and scalable programs aligned to customer milestones and business goals.
Location: Mountain View
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design and build the enterprise Customer Success portfolio, including frameworks for customer segments and adoption across success planning, value realization, onboarding, and product adoption.
  • •Operationalize best practices by partnering with Customer Success leaders and create playbooks that enable consistent, high-impact enterprise customer experiences.
  • •Drive the shift to solution selling and transformation by streamlining CSM workflows using best practices and data-backed strategies.
  • •Define CSM GTM plays—engagement models and delivery motions—based on segment, tier, and customer need.
  • •Design and operationalize the enterprise customer success journey ("moments that matter"), including milestones, value frameworks for ROI reporting, and scalable enablement/content systems.

Pay and Benefits

Perks:Volunteer Days

Key Requirements

  • •8+ years of strategy, business/CS operations, management consulting, or org design shaping structural or operating-model decisions
  • •Experience in Customer Success or enterprise GTM strategy
  • •Led large, cross-functional transformations in highly matrixed organizations
  • •Strong strategic and analytical thinking with comfort in market research, quantitative modeling, and narrative recommendations
  • •Managed enterprise portfolios and built enterprise success/adoption frameworks and programs, including mapping complex customer journeys
Experience:8+ yearsEnterprise GTMCustomer SuccessManagement consulting
Skills:Structured thinkingFramework buildingStorytellingData-driven decision makingCross-functional leadership

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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Glassdoor: 3.1
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