Delivery Hero

4 weeks ago

System Administrator I (Midshift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support Delivery Hero's Global IT Service Desk by providing timely IT assistance to internal users, owning tickets from intake to resolution, coordinating with cross-functional teams, and maintaining documentation. Work in a 3:00 PM–12:00 AM midshift with focus on ITIL processes, security/compliance, and continual service improvement to enable employees to use the platform effectively.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Provide an amazing customer support experience.
•Be a part of the team providing a single point of contact for internal IT customers and assisting with their issues and requests (account creation, application use, etc).
•Handle customer requests with Jira, Slack, and email.
•Receive and respond to incoming IT support requests via Jira, email and Slack.
•Interface and coordinate with other departments and take part in cross-functional projects.

Key Requirements

•Completed degree in Computer Science, vocational training in Computer sciences or equivalent.
•Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
•Active Directory, AzureAD, Google Suite, and Slack user management knowledge.

Experience:1-3 yearsIT service deskIT support

Education:Bachelor's

Skills:Problem-solvingCommunicationTeamworkCustomer serviceAnalytical

Certifications:ITIL v4 foundation

Languages:English

Tech Stack:Active DirectoryAzureADGoogle WorkspaceSlackJira

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

4 weeks ago

System Administrator I (Midshift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Provide an amazing customer support experience.
•Be a part of the team providing a single point of contact for internal IT customers and assisting with their issues and requests (account creation, application use, etc).
•Handle customer requests with Jira, Slack, and email.
•Receive and respond to incoming IT support requests via Jira, email and Slack.
•Interface and coordinate with other departments and take part in cross-functional projects.

Key Requirements

•Completed degree in Computer Science, vocational training in Computer sciences or equivalent.
•Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
•Active Directory, AzureAD, Google Suite, and Slack user management knowledge.

Experience:1-3 yearsIT service deskIT support

Education:Bachelor's

Skills:Problem-solvingCommunicationTeamworkCustomer serviceAnalytical

Certifications:ITIL v4 foundation

Languages:English

Tech Stack:Active DirectoryAzureADGoogle WorkspaceSlackJira

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor