Platform Manager- HR Technology

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 10+ yearsEducation: bachelorsSkills: ["Stakeholder engagement","Customer empowerment","Diversity and inclusion","Auditability/compliance awareness","Communication"]

Own the strategy, roadmap, governance, reliability, and continuous improvement of the HR Technology platform ecosystem. Bridge HR, Technology, Finance, Risk, and external partners to translate priorities into a measurable multiyear roadmap. Lead cross-functional delivery from discovery and business cases through design, testing, deployment, adoption, and stabilization, while building scalable release, integration, data, controls, and support operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
5 days ago

Platform Manager- HR Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the strategy, roadmap, governance, reliability, and continuous improvement of the HR Technology platform ecosystem. Bridge HR, Technology, Finance, Risk, and external partners to translate priorities into a measurable multiyear roadmap. Lead cross-functional delivery from discovery and business cases through design, testing, deployment, adoption, and stabilization, while building scalable release, integration, data, controls, and support operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Serve as accountable platform lead and engagement partner for HR leaders, product owners, technology teams, and vendors, setting decision rights, priorities, service expectations, and escalation paths.
  • •Lead end-to-end delivery of HCM initiatives from discovery and requirements through solution options, business cases, planning, configuration oversight, integration, testing, change readiness, deployment, stabilization, and benefits realization.
  • •Direct quarterly release readiness and regression testing, assess feature impacts, coordinate stakeholder decisions, and drive adoption of relevant Oracle capabilities.
  • •Establish and operate platform governance, release management, intake/prioritization, change control, and production-readiness practices to improve delivery predictability, quality, transparency, and alignment.
  • •Lead internal team members and delivery partners (e.g., business analysts, developers, configuration specialists, architects, vendors), manage capacity, remove barriers, and develop talent.

Key Requirements

  • •Bachelor's degree in Software Engineering, Computer Science or related Technology discipline.
  • •10+ years of progressive HR technology/HRIS/product management/enterprise applications experience, including leadership of complex, enterprise-scale HCM initiatives.
  • •5+ years leading teams, workstreams, platforms, or portfolios with accountability for roadmap, delivery, operations, stakeholder outcomes, and vendor performance.
  • •Demonstrated success owning an enterprise HCM platform or comparable SaaS HR ecosystem (e.g., Oracle HCM Cloud, Workday, ADP, UKG) across strategy, implementation, releases, integrations, and ongoing support.
  • •Experience establishing or operating HRIT governance, release management, demand intake, prioritization, testing, change control, and production support practices; strong people leadership and vendor management skills.
Experience:10+ yearsHR technologyHRISEnterprise applicationsSaaSHCMEnterprise-scaleAgile
Education:Bachelor's
Skills:Stakeholder engagementCustomer empowermentDiversity and inclusionAuditability/compliance awarenessCommunication
Tech Stack:Oracle HCM CloudOracleRedwoodWorkdayADPUKGAI-enabled automationIntelligent automationVirtual agents

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website