IT Solutions Analyst

DP World
Slovakia
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Problem-solving","Communication","Stakeholder management","End-user support","Relationship building"]

Support IT end users and site operations by providing first-line help for hardware and SAP-related issues, coordinating with third-party teams when needed. Manage and resolve daily IT support tickets, maintain desktop application support, and ensure production system data accuracy for BI dashboards and local applications. Own asset records in CMDB and create user documentation and conduct IT/SAP training to drive adoption.

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FursaFursa
DP World
DP World
1 day ago

IT Solutions Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support IT end users and site operations by providing first-line help for hardware and SAP-related issues, coordinating with third-party teams when needed. Manage and resolve daily IT support tickets, maintain desktop application support, and ensure production system data accuracy for BI dashboards and local applications. Own asset records in CMDB and create user documentation and conduct IT/SAP training to drive adoption.
Location: Slovakia
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide 1st-line support for IT hardware and SAP-related issues across the site, coordinating with 3rd-party support when needed.
  • •Deliver desktop application support including installation, configuration, and troubleshooting.
  • •Maintain, configure, and ensure accuracy of production system data supporting inputs/outputs for BI tools, dashboards, and local applications.
  • •Manage and resolve IT support tickets daily with internal teams and external customer support teams.
  • •Maintain accurate asset records in the site inventory and central CMDB, and create/update user documentation and run IT/SAP training sessions.

Key Requirements

  • •Strong understanding of IT fundamentals supported by relevant education or equivalent experience.
  • •Solid knowledge of common desktop applications (e.g., MS Office) and operating systems.
  • •Hands-on experience with hardware support for desktops, laptops, and peripherals, including break/fix, drivers, and troubleshooting.
  • •Good understanding of Windows OS platforms (Windows 7/10/11) and basic enterprise administration.
  • •Previous exposure to ERP/MRP/WMS systems; SAP experience is a strong advantage.
Experience:LogisticsProductionERPMRPWMS
Skills:Problem-solvingCommunicationStakeholder managementEnd-user supportRelationship building
Languages:EnglishSlovak
Tech Stack:SAPERPMRPWMSWindows 7Windows 10Windows 11MS OfficeDesktop applicationsBI toolsDashboardsCMDBIT tickets

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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