HSBC

3 weeks ago

Client Service Manager (Taipei, Taipei City, TW, 110)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide high-quality client service within Global Payments Solutions, building strong relationships with top-tier revenue clients. Serve as the primary point of contact, take ownership of client queries, and help resolve operational issues. Understand client needs, share feedback on product/system requirements, and identify cross-sell opportunities. Manage issues through timely escalation and resolution until clients accept outcomes.

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Provide high-quality/professional service to clients and build strong customer relationships with the bank.
•Act as the point of contact for selected top-tier revenue clients and take ownership of their queries to resolve operational issues.
•Understand client needs and provide feedback on product/system requirements.
•Spot cross-sell opportunities and act as necessary.
•Take ownership of issues, including timely escalation, until the customer accepts the resolution.

Key Requirements

•Provide high-quality, professional service and build strong client relationships.
•Serve as the point of contact for selected top-tier revenue clients and own client queries.
•Resolve client operational issues and manage issues through timely escalation and resolution.
•Handle customer complaints and build cordial, personal client relationships.
•Fluent English in both written and spoken; IT-related education is a plus.

Skills:CommunicationCustomer complaint handlingRelationship buildingOwnershipProblem resolution

Languages:English

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

HSBC

3 weeks ago

Client Service Manager (Taipei, Taipei City, TW, 110)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Taipei

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Provide high-quality/professional service to clients and build strong customer relationships with the bank.
•Act as the point of contact for selected top-tier revenue clients and take ownership of their queries to resolve operational issues.
•Understand client needs and provide feedback on product/system requirements.
•Spot cross-sell opportunities and act as necessary.
•Take ownership of issues, including timely escalation, until the customer accepts the resolution.

Key Requirements

•Provide high-quality, professional service and build strong client relationships.
•Serve as the point of contact for selected top-tier revenue clients and own client queries.
•Resolve client operational issues and manage issues through timely escalation and resolution.
•Handle customer complaints and build cordial, personal client relationships.
•Fluent English in both written and spoken; IT-related education is a plus.

Skills:CommunicationCustomer complaint handlingRelationship buildingOwnershipProblem resolution

Languages:English

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn