Braze

5 days ago

Senior Email Deliverability Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide deliverability consulting to a portfolio of customers by triaging support tickets, troubleshooting email sending issues, and conducting in-depth investigations and audits of email sending practices. Help customers with blocklists, spam traps, ISP issues, and IP warming plans while monitoring email metrics and performance quality measurements. Partner closely with Customer Success, Technical Support, Sales, and Growth to improve customer outcomes and elevate long-term deliverability strategies.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide fundamental deliverability support to customers and internal teams.
•Manage and prioritize incoming tickets to troubleshoot deliverability issues and develop strategy.
•Conduct investigations, reviews, and audits of email sending practices to improve deliverability.
•Support customers with blocklists, spam traps, ISP issues, and IP warming plans; monitor warming progress and sending reputation.
•Deliver in-depth analysis of performance quality measurements and support long-term deliverability planning for high-visibility brands.

Pay and Benefits

Salary: USD 108,000 - 139,500 annually

Perks:EquityRsus401kHealth InsuranceDentalVisionPaid LeaveLearning BudgetParental Leave

Key Requirements

•Proficiency in email deliverability concepts and customer management skills.
•3-4 years of experience providing deliverability-specific services at an ESP, agency, or large brand.
•Experience identifying and remediating deliverability issues using industry best practices.
•Ability to present findings and recommendations to customers in a meaningful, consumable format.
•Polished, articulate communication as an ambassador for the team and company.

Experience:3-4 yearsEmail deliverabilityESPAgencyEnterprise brandsEmail marketing

Skills:Customer managementCommunicationProblem-solvingCollaborationStrategic thinking

Languages:English

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

5 days ago

Senior Email Deliverability Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide fundamental deliverability support to customers and internal teams.
•Manage and prioritize incoming tickets to troubleshoot deliverability issues and develop strategy.
•Conduct investigations, reviews, and audits of email sending practices to improve deliverability.
•Support customers with blocklists, spam traps, ISP issues, and IP warming plans; monitor warming progress and sending reputation.
•Deliver in-depth analysis of performance quality measurements and support long-term deliverability planning for high-visibility brands.

Pay and Benefits

Salary: USD 108,000 - 139,500 annually

Perks:EquityRsus401kHealth InsuranceDentalVisionPaid LeaveLearning BudgetParental Leave

Key Requirements

•Proficiency in email deliverability concepts and customer management skills.
•3-4 years of experience providing deliverability-specific services at an ESP, agency, or large brand.
•Experience identifying and remediating deliverability issues using industry best practices.
•Ability to present findings and recommendations to customers in a meaningful, consumable format.
•Polished, articulate communication as an ambassador for the team and company.

Experience:3-4 yearsEmail deliverabilityESPAgencyEnterprise brandsEmail marketing

Skills:Customer managementCommunicationProblem-solvingCollaborationStrategic thinking

Languages:English

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn