Junior Customer Relations Executive

Ebury
Barcelona, Madrid
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Multitasking","Problem-solving","Attention to detail","Time management"]

Join the Customer Relations team in Madrid/Barcelona as a key point of contact for corporate clients trading through the EBO platform. You’ll provide daily operational and trading support, resolve issues as they arise, and help ensure clients keep Ebury as their main platform. You’ll communicate across internal departments, manage multiple enquiry types, and build commercial awareness around FX needs and opportunities to grow key accounts.

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FursaFursa
Ebury
Ebury
18 hours ago

Junior Customer Relations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Join the Customer Relations team in Madrid/Barcelona as a key point of contact for corporate clients trading through the EBO platform. You’ll provide daily operational and trading support, resolve issues as they arise, and help ensure clients keep Ebury as their main platform. You’ll communicate across internal departments, manage multiple enquiry types, and build commercial awareness around FX needs and opportunities to grow key accounts.
Location: Barcelona, Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support a portfolio of 300 clients trading online via the EBO platform, serving as their point of contact.
  • •Provide daily operational and trading assistance, ensuring clients use Ebury as their main platform for international trading and payments.
  • •Resolve client issues end-to-end and manage enquiries across several platforms while meeting deadlines.
  • •Handle live currency trade booking and banking/payment information with high accuracy, including exchange rates and profit margins.
  • •Promote Ebury’s offering, identify new opportunities for key accounts, and collaborate with sales/commercial teams as appropriate.

Pay and Benefits

Perks:Health InsuranceSocial Benefits

Key Requirements

  • •Fluency in Catalan and Spanish, and English at a professional level.
  • •Strong written and verbal communication skills, with confidence mediating between internal departments and liaising with clients.
  • •Ability to resolve client issues as they arise while multitasking and managing workload around tight deadlines and peaks.
  • •Interest in currency markets and knowledge of FX (plus knowledge of Ebury’s products).
  • •Experience with Microsoft Excel (Microsoft suite) and accuracy when handling numbers and high-value payments.
Experience:Client servicingFX
Skills:CommunicationMultitaskingProblem-solvingAttention to detailTime management
Languages:CatalanSpanishEnglish
Tech Stack:FXMicrosoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn