ClickUp

1 week ago

Senior Manager, CX Operations (Services & Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own strategy, execution, and operational leadership for Technical Account Management (TAM) Operations across Professional Services and Customer Success. Set operating rhythm, performance standards, and KPIs while building and operating an AI agent and automation layer for customer health inspection, engagement management, services delivery, and quality measurement. Drive cross-functional alignment, annual planning and forecasting, and revenue retention insights through data-driven programs and executive-ready decision support.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own vision and strategy for delivering world-class customer experience through the Services & Success operating model.
•Lead TAM Operations function across systems/automation, planning/forecasting, quality, and business insights, with team leadership and cross-functional influence.
•Architect, ship, operate, and iterate on AI-driven workflows for customer health inspection, risk detection, engagement management, and services delivery lifecycle.
•Drive annual planning, budgeting inputs, capacity modeling, forecasting, and monthly/quarterly business review functions for TAM Operations.
•Create revenue retention and customer health programs, including proactive churn/contraction inspection, renewals forecasting, and engagement depth expansion.

Pay and Benefits

Salary: USD 160,000 - 220,000 annually

Key Requirements

•8+ years in Operations and/or Strategy focused on Professional Services, Customer Success, or similar post-sales functions.
•Experience owning or leading services/CS operations with responsibility for strategy, operating cadences, and cross-functional execution.
•Deep knowledge of services and success methodology, processes, tools, and metrics (utilization, engagement health, onboarding, retention, customer lifecycle).
•Ability to engage and influence executive stakeholders, build consensus, and drive collaborative change.
•Track record designing and deploying AI-powered workflows that deliver measurable business outcomes and lead technology-enabled process transformations.

Experience:SaaSCustomer successProfessional servicesPost-sales

Skills:Cross-functional leadershipStrategic thinkingJudgmentStakeholder managementData analysis

Tech Stack:SalesforceClickUpGongOutreachAIMachine learning

Company Brief

ClickUp

ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

ClickUp

1 week ago

Senior Manager, CX Operations (Services & Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own vision and strategy for delivering world-class customer experience through the Services & Success operating model.
•Lead TAM Operations function across systems/automation, planning/forecasting, quality, and business insights, with team leadership and cross-functional influence.
•Architect, ship, operate, and iterate on AI-driven workflows for customer health inspection, risk detection, engagement management, and services delivery lifecycle.
•Drive annual planning, budgeting inputs, capacity modeling, forecasting, and monthly/quarterly business review functions for TAM Operations.
•Create revenue retention and customer health programs, including proactive churn/contraction inspection, renewals forecasting, and engagement depth expansion.

Pay and Benefits

Salary: USD 160,000 - 220,000 annually

Key Requirements

•8+ years in Operations and/or Strategy focused on Professional Services, Customer Success, or similar post-sales functions.
•Experience owning or leading services/CS operations with responsibility for strategy, operating cadences, and cross-functional execution.
•Deep knowledge of services and success methodology, processes, tools, and metrics (utilization, engagement health, onboarding, retention, customer lifecycle).
•Ability to engage and influence executive stakeholders, build consensus, and drive collaborative change.
•Track record designing and deploying AI-powered workflows that deliver measurable business outcomes and lead technology-enabled process transformations.

Experience:SaaSCustomer successProfessional servicesPost-sales

Skills:Cross-functional leadershipStrategic thinkingJudgmentStakeholder managementData analysis

Tech Stack:SalesforceClickUpGongOutreachAIMachine learning

Company Brief

ClickUp

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor