Compliance Pharmacist, Patient Safety

hims & hers
United States
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 2+ yearsEducation: professionalSkills: ["Analytical thinking","Structured problem-solving","Stakeholder communication","Attention to detail","Organizational skills"]

Serve as the onsite point of contact for managing product quality complaints and adverse events tied to compounded products and third-party pharmacy partners. Review, investigate, and document complaints according to state and federal rules, collaborate with cross-functional teams on corrective actions and continuous quality improvement, and support BOP/FDA inspections and records requests. Lead patient outreach and counseling as needed and turn complaint data into CQI reporting and workflow improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
hims & hers
hims & hers
2 months ago

Compliance Pharmacist, Patient Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the onsite point of contact for managing product quality complaints and adverse events tied to compounded products and third-party pharmacy partners. Review, investigate, and document complaints according to state and federal rules, collaborate with cross-functional teams on corrective actions and continuous quality improvement, and support BOP/FDA inspections and records requests. Lead patient outreach and counseling as needed and turn complaint data into CQI reporting and workflow improvements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Evaluate product quality complaints to determine whether they may be an adverse drug event or adverse drug effect.
  • •Ensure complaints are thoroughly investigated, documented, and communicated to customers and relevant stakeholders.
  • •Determine reporting requirements and report to the appropriate BOP/Agency and relevant teams.
  • •Retrieve and review investigation records (e.g., PMS, batch records, cleaning records) and support investigation closure communications.
  • •Collaborate on corrective actions and continuous quality improvement by integrating complaint data into CQI reports, SOPs, and training.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeavePaid Leave401kEspp

Key Requirements

  • •Doctor of Pharmacy degree (Pharm.D).
  • •Active pharmacist license in the state where the practice site is located; 2+ years of pharmacist experience.
  • •Effective knowledge of state and federal pharmacy laws, rules, regulations, and reporting requirements.
  • •Proficiency in USP standards including USP 795, 797, and 800.
  • •Demonstrated analytical skills for trend identification, root cause analysis, and corrective actions.
Experience:2+ yearsPharmaceuticalsCompoundingRegulated industryQuality assurance
Education:Professional (JD, MD, etc.)
Skills:Analytical thinkingStructured problem-solvingStakeholder communicationAttention to detailOrganizational skills
Licenses:Pharmacist license
Languages:English
Tech Stack:USP 795USP 797USP 800Google SuiteEMRZendeskPharmacy management systemComplaint management software

Company Brief

hims & hers
A telehealth and consumer wellness platform offering personalized care and products across sexual health, hair, mental health, dermatology, weight loss and primary care via digital consultations, prescriptions, and fulfillment.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor