Technical Support Engineer 1 - Oklahoma City, Oklahoma

Dell
Oklahoma City
Workplace: OnsiteFull timeUSD 54,621 - 70,686Function: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Customer focus","Communication skills","Troubleshooting","Problem-solving","Case management"]

Provide remote diagnostic technical support for Dell enterprise customers, troubleshooting installation, operation, configuration, customization, and use of Dell Technologies products. Identify and analyze issues, recommend solutions, and document root causes while keeping cases accurate through case management. Respond to customer escalations, work shifts that include evenings and weekends, and collaborate with technical advisors to help customers maximize IT investment returns and reduce costs.

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Dell
Dell
2 days ago

Technical Support Engineer 1 - Oklahoma City, Oklahoma

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Last checked: 12 hours agoStatus: Live

Job Summary

Provide remote diagnostic technical support for Dell enterprise customers, troubleshooting installation, operation, configuration, customization, and use of Dell Technologies products. Identify and analyze issues, recommend solutions, and document root causes while keeping cases accurate through case management. Respond to customer escalations, work shifts that include evenings and weekends, and collaborate with technical advisors to help customers maximize IT investment returns and reduce costs.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and recommend solutions to enterprise issues using diagnostic techniques while keeping customers informed.
  • •Perform case management to ensure cases are up to date and accurate.
  • •Identify, research, and input unique or recurring customer problems.
  • •Respond to customer escalations in a timely manner.
  • •Own customer issues through resolution.

Pay and Benefits

Salary: USD 54,621 - 70,686

Key Requirements

  • •Knowledge of server and storage hardware.
  • •Knowledge of general networking and current server operating systems (Windows, Linux, or VMware).
  • •2 to 5 years of related experience.
  • •Strong customer focus and communication skills.
  • •Ability to take on shift work including holidays and weekends.
Experience:2-5 years
Education:Bachelor's
Skills:Customer focusCommunication skillsTroubleshootingProblem-solvingCase management
Certifications:A+CCNAVMWare
Tech Stack:WindowsLinuxVMware

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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