Customer Support Specialist (Spanish Speaker)

Wise
São Paulo
Workplace: HybridFull timeBRL 6,680 - 7,700 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Ownership mindset","Active listening","Empathy","Critical thinking","Communication"]

Resolve complex customer issues end-to-end with accuracy, ownership, and empathy across multiple channels (phone, chat, email). Meet service KPIs for case resolution, productivity, and quality while managing escalations to specialized Servicing teams (e.g., KYC, Complaints, PayOps). Maintain clear, professional communication and follow data security and standardized case-handling procedures, while contributing to knowledge sharing and process improvement.

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FursaFursa
Wise
Wise
18 hours ago

Customer Support Specialist (Spanish Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Resolve complex customer issues end-to-end with accuracy, ownership, and empathy across multiple channels (phone, chat, email). Meet service KPIs for case resolution, productivity, and quality while managing escalations to specialized Servicing teams (e.g., KYC, Complaints, PayOps). Maintain clear, professional communication and follow data security and standardized case-handling procedures, while contributing to knowledge sharing and process improvement.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of resolving customer contacts by applying critical thinking to identify the right responses and manage escalating interactions.
  • •Meet service goals across KPIs, including case resolution, productivity, and quality measures, across all support channels.
  • •Communicate clearly and professionally, adapting tone and style based on the customer and context while maintaining strong grammar and spelling.
  • •Manage appropriate escalations to other Servicing teams, including KYC, Complaints, and PayOps.
  • •Follow data security procedures, keep accurate records using standardized case-handling processes, and contribute to knowledge sharing and process improvements.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly
Equity and Bonus:Equity
Perks:Health InsuranceDental AllowanceLife InsurancePaid ParentalSabbatical LeavePaid LeaveCommuter BenefitsMeal AllowanceMeal VouchersLearning BudgetEap ProgramRsus

Key Requirements

  • •Minimum of 1 year of customer support experience in a contact centre, working across multiple channels (phone, chat, email).
  • •Proven track record of meeting quality standards and understanding how schedule adherence supports business needs.
  • •Fluent English, Portuguese, and Spanish.
  • •Flexibility in working hours and shifts (day, night, weekend, public holidays).
  • •Must be legally authorized to work in the assigned location and complete successful background screening.
Experience:1+ yearsContact centreCustomer supportFinancial services
Skills:Ownership mindsetActive listeningEmpathyCritical thinkingCommunication
Languages:EnglishPortugueseSpanish

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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