Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeUSD 70,000 - 77,000Function: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Analytical thinking"]

Lead local market operations at Carvana by running the hub’s daily execution across launch, operations, logistics, and consumer branding. Manage and develop a team of Customer Advocates—supporting hiring, training, performance check-ins, coaching, and recognition—while continuously improving customer and team experience. Analyze business trends, generate and present regular reports to upper management, and jump in when needed to deliver a consistently high-quality customer experience.

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FursaFursa
Carvana
Carvana
3 months ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead local market operations at Carvana by running the hub’s daily execution across launch, operations, logistics, and consumer branding. Manage and develop a team of Customer Advocates—supporting hiring, training, performance check-ins, coaching, and recognition—while continuously improving customer and team experience. Analyze business trends, generate and present regular reports to upper management, and jump in when needed to deliver a consistently high-quality customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub and oversee market launch, operations, logistics, consumer branding, team engagement, and ongoing success.
  • •Be a continuous positive force to build morale and spirit throughout the team.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
  • •Develop team performance through feedback, performance check-ins, goal-setting, and recognition of accomplishments.
  • •Generate and monitor regular reports and present them to upper management; address complex, sensitive customer-facing issues and jump in as needed.

Pay and Benefits

Salary: USD 70,000 - 77,000
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years’ work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Prior experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with ability to diagnose and solve problems while maintaining the customer experience.
Experience:5+ yearsCustomer serviceLogisticsOperations
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingAnalytical thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn