Retail Banking Product Support Specialist

Washington Trust Bancorp
United States
Workplace: OnsiteFull timeUSD 77,580 - 116,371 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Organizational skills","Verbal communication","Written communication","Cross-department collaboration"]

Serve as the Retail Banking business owner and subject matter expert for Washington Trust’s Fiserv DNA core banking platform. You will define business requirements, manage product configuration, support system enhancements, and ensure releases and upgrades are evaluated, tested, and implemented effectively. Partner with Retail leadership and internal stakeholders to document business rules and processes, streamline operations, improve employee productivity and customer experience, and drive continuous improvement through DNA functionality.

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FursaFursa
Washington Trust Bancorp
Washington Trust Bancorp
4 days ago

Retail Banking Product Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Serve as the Retail Banking business owner and subject matter expert for Washington Trust’s Fiserv DNA core banking platform. You will define business requirements, manage product configuration, support system enhancements, and ensure releases and upgrades are evaluated, tested, and implemented effectively. Partner with Retail leadership and internal stakeholders to document business rules and processes, streamline operations, improve employee productivity and customer experience, and drive continuous improvement through DNA functionality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the Retail Banking subject matter expert for the Fiserv DNA core banking platform, including how branch and contact center staff use it.
  • •Ensure retail products, services, workflows, forms, disclosures, and customer-facing functionality are configured and maintained to meet business objectives.
  • •Represent Retail Banking during core system releases, upgrades, and enhancements by assessing impacts, coordinating testing, and validating implementation readiness.
  • •Gather, document, and translate business requirements into core system configurations and solutions; maintain documentation of processes, workflows, and business rules.
  • •Identify and implement opportunities to streamline processes and reduce manual effort, improving colleague and customer experiences through DNA functionality.

Pay and Benefits

Salary: USD 77,580 - 116,371 annually

Key Requirements

  • •Bachelor's degree in Business Administration, Finance, Information Systems, Banking, or related field, or equivalent education/experience.
  • •Minimum of five years of retail banking experience.
  • •Minimum of three years working with core banking systems.
  • •Experience supporting, configuring, or administering a core banking platform, preferably Fiserv DNA.
  • •Experience gathering, documenting, and translating business requirements and participating in system implementations, upgrades, conversions, or major enhancements.
Experience:5+ yearsRetail banking
Education:Bachelor's
Skills:Analytical problem-solvingOrganizational skillsVerbal communicationWritten communicationCross-department collaboration
Tech Stack:Fiserv DNAMicrosoft Office

Company Brief

Washington Trust Bancorp
Bank holding company operating Washington Trust, a full-service community bank offering commercial and consumer banking, mortgage lending, and wealth management services. Serves individuals, businesses, and nonprofits across Rhode Island, Connecticut, and Massachusetts.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Westerly, United States
Founded: 1800
WebsiteLinkedIn