Hotel Leisure Assistant

Waitrose & Partners
United Kingdom
Workplace: OnsitePart timeGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Teamwork","Communication","Problem-solving","Adaptability"]

Deliver consistently outstanding, friendly customer service across bar and restaurant operations at Longstock House. Take and process orders, assist with guest queries, and support food hygiene and cleanliness routines including daily/weekly cleaning schedules. Liaise with the kitchen team, handle payments in line with hotel standards, and flexibly cover other hotel departments as needed to ensure an excellent guest experience.

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Waitrose & Partners
Waitrose & Partners
4 days ago

Hotel Leisure Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver consistently outstanding, friendly customer service across bar and restaurant operations at Longstock House. Take and process orders, assist with guest queries, and support food hygiene and cleanliness routines including daily/weekly cleaning schedules. Liaise with the kitchen team, handle payments in line with hotel standards, and flexibly cover other hotel departments as needed to ensure an excellent guest experience.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Represent the brand by giving excellent service to guests and team members.
  • •Interact with guests, share product knowledge on drinks and food, and take orders per operational standards.
  • •Clear down and set tables, and liaise with the kitchen team to support service.
  • •Resolve guest queries and complaints at the first point of contact.
  • •Support hygiene, cleanliness, payment handling, and PPE standards; flexibly assist other hotel departments as required.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Provide consistently outstanding, warm and friendly customer service to guests and team members.
  • •Excelling in both bar and restaurant operations, including taking orders and checking back with guests.
  • •Liaise with the kitchen team and resolve guest queries or complaints as first point of contact.
  • •Uphold food hygiene and cleanliness standards, including daily and weekly cleaning schedules.
  • •Develop and maintain knowledge of food and drinks, allergen awareness, and confidently handle allergen queries.
Skills:Customer serviceTeamworkCommunicationProblem-solvingAdaptability

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn