Strategic Customer Success Manager - EMEA

Ashby
EU
Workplace: RemoteFull timeEUR 62,000 - 133,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Listening","Detail oriented","Stakeholder management","Data-driven decision making"]

Partner with Ashby’s largest and most complex enterprise customers across EMEA to drive product adoption, customer health, and long-term value. Build deep, consultative relationships with ~20 strategic customers and translate Ashby’s highly configurable platform into measurable hiring workflow improvements. Work closely with Sales, Product, Support, and Operations to align stakeholders, craft training and enablement, and use signals to anticipate risk and continuously improve outcomes.

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Ashby
Ashby
6 months ago

Strategic Customer Success Manager - EMEA

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Job Summary

Partner with Ashby’s largest and most complex enterprise customers across EMEA to drive product adoption, customer health, and long-term value. Build deep, consultative relationships with ~20 strategic customers and translate Ashby’s highly configurable platform into measurable hiring workflow improvements. Work closely with Sales, Product, Support, and Operations to align stakeholders, craft training and enablement, and use signals to anticipate risk and continuously improve outcomes.
Location: EU
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive product adoption, customer health, and long-term value for Ashby’s largest and most complex enterprise customers across EMEA.
  • •Build and maintain multi-threaded, consultative relationships to improve the quality of strategic customer partnerships.
  • •Partner cross-functionally with Sales, Product, Support, and Operations to align communication and deliver cohesive outcomes.
  • •Develop product and domain expertise to guide customers in applying Ashby to their hiring workflows and achieve hiring excellence.
  • •Use signals and insights to reflect on performance, spot risks, and continuously adjust the customer success approach.

Pay and Benefits

Salary: EUR 62,000 - 133,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceLearning Budget

Key Requirements

  • •At least five years of customer success experience in B2B SaaS, supporting enterprise customers on complex, configurable products and improving product adoption and customer outcomes.
  • •Own a strategic book of ~20 enterprise customers (exceeding $2M in total ARR) with proactive ownership of customer health.
  • •Collaborate with cross-functional partners across Sales, Product, Support, and Operations to deliver cohesive customer outcomes.
  • •Develop product and domain expertise and create tailored configurations and training to help customers achieve business outcomes.
  • •Work with technically complex products, demonstrating curiosity to understand details and anticipate risk patterns through evolving workflows and requirements.
Experience:5+ yearsB2B SaaSEnterpriseConsultative customer success
Skills:CommunicationListeningDetail orientedStakeholder managementData-driven decision making

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor