Contact Centre Representative I (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Customer satisfaction"]

Handle customer inquiries by phone, email, and real-time communication tools, covering credit cards and general banking services including personal online wealth management and payments. Identify customer needs and recommend suitable products and services. Provide solutions for complex issues to ensure high-quality service and customer satisfaction, while working collaboratively with the team and handling shift-based schedules.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative I (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer inquiries by phone, email, and real-time communication tools, covering credit cards and general banking services including personal online wealth management and payments. Identify customer needs and recommend suitable products and services. Provide solutions for complex issues to ensure high-quality service and customer satisfaction, while working collaboratively with the team and handling shift-based schedules.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer customer inquiries related to credit cards and general banking services via phone, email, and real-time communication tools.
  • •Advise and process inquiries for personal online wealth management and payments.
  • •Identify customer needs and recommend appropriate products and services.
  • •Propose reasonable solutions based on the situation to resolve difficult issues.
  • •Deliver high-quality customer service to ensure customer satisfaction.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent in Cantonese, with clear thinking and strong verbal communication.
  • •Strong team collaboration skills.
  • •Some English communication and reading/writing ability, and acceptance of shift schedules.
  • •Ability to provide high-quality service and resolve customer concerns.
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer satisfaction
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn