Helpdesk Agent with Spanish & English

Ipsos
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Communication","Analysis","Synthesis"]

Support participants in market research studies by calling customers, helping them register accounts on online platforms, and assisting with device usage. Maintain consistent contact throughout studies, address customers politely while respecting different viewpoints, and introduce, validate, and process data according to established norms. Perform data control to detect and correct errors. Requires advanced Spanish and English, strong Microsoft Office skills, active listening, analytical thinking, and availability for night shifts.

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FursaFursa
Ipsos
Ipsos
3 days ago

Helpdesk Agent with Spanish & English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support participants in market research studies by calling customers, helping them register accounts on online platforms, and assisting with device usage. Maintain consistent contact throughout studies, address customers politely while respecting different viewpoints, and introduce, validate, and process data according to established norms. Perform data control to detect and correct errors. Requires advanced Spanish and English, strong Microsoft Office skills, active listening, analytical thinking, and availability for night shifts.
Location: Romania
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Call customers to support account registration on online platforms and device use.
  • •Maintain contact with customers during market research studies.
  • •Address customers in a concise and polite manner while respecting viewpoints.
  • •Introduce, validate, and process data according to established norms.
  • •Perform data control to identify and correct errors.

Pay and Benefits

Perks:Paid LeaveLearning BudgetEmployee Assistance

Key Requirements

  • •Advanced Spanish and English level.
  • •Advanced Microsoft Office Suite skills.
  • •Ability to understand client needs and actively listen.
  • •Analysis and synthesis skills.
  • •Availability for night shifts.
Experience:Market research
Skills:Active listeningCommunicationAnalysisSynthesis
Languages:SpanishEnglish
Tech Stack:Microsoft Office

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn