Serco

4 months ago

Operational Control Centre Controller (Gloucester, Gloucestershire, GB, GL4 3RT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and coordinate end-to-end operational support for PECS movements, ensuring safety, welfare and compliance across custody services. You will plan resources, monitor high-stakes transports, and communicate with courts, custody suites, prisons and vehicle bases to keep logistics running smoothly on a 12-hour rota.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Key Responsibilities

•Lead and support operational processes that contribute to overall contract delivery and performance across adult and CYP services.
•Plan and schedule PECS resources to transport custodies in line with CSOP, SOP and contractual performance targets, including timely delivery to court, collections, late returns, lockouts and Inter-Prison Transfers.
•Make planning decisions that always prioritise crew and custody welfare.
•Ensure the appropriate and efficient use of resources, including fleet, crew hours, breaks and driving requirements.
•Communicate effectively with key internal and external stakeholders including HMCTS, HMPPS, custody suites, prisons, PMU and vehicle bases.

Pay and Benefits

Salary: GBP 35,000 annually

Perks:Paid LeavePensionLearning BudgetHealth InsuranceDiscounts

Key Requirements

•Excellent verbal and written communication skills, interpersonal capability and problem-solving skills.
•Strong IT skills and confidence working with multiple systems in a data-driven environment.
•Ability to manage duty-of-care requirements for vulnerable individuals in sensitive and secure environments.
•Enhanced DBS check is required for this role (vetting and checks).
•Experience in fast-paced, high-pressure settings where clear communication and quick decision-making are essential.

Experience:Public sectorJusticeCustodyLogistics

Skills:CommunicationProblem-solvingInterpersonalStress management

Certifications:DBSEnhanced DBS

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

4 months ago

Operational Control Centre Controller (Gloucester, Gloucestershire, GB, GL4 3RT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Key Responsibilities

•Lead and support operational processes that contribute to overall contract delivery and performance across adult and CYP services.
•Plan and schedule PECS resources to transport custodies in line with CSOP, SOP and contractual performance targets, including timely delivery to court, collections, late returns, lockouts and Inter-Prison Transfers.
•Make planning decisions that always prioritise crew and custody welfare.
•Ensure the appropriate and efficient use of resources, including fleet, crew hours, breaks and driving requirements.
•Communicate effectively with key internal and external stakeholders including HMCTS, HMPPS, custody suites, prisons, PMU and vehicle bases.

Pay and Benefits

Salary: GBP 35,000 annually

Perks:Paid LeavePensionLearning BudgetHealth InsuranceDiscounts

Key Requirements

•Excellent verbal and written communication skills, interpersonal capability and problem-solving skills.
•Strong IT skills and confidence working with multiple systems in a data-driven environment.
•Ability to manage duty-of-care requirements for vulnerable individuals in sensitive and secure environments.
•Enhanced DBS check is required for this role (vetting and checks).
•Experience in fast-paced, high-pressure settings where clear communication and quick decision-making are essential.

Experience:Public sectorJusticeCustodyLogistics

Skills:CommunicationProblem-solvingInterpersonalStress management

Certifications:DBSEnhanced DBS

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn