Operational Control Centre Controller (Gloucester, Gloucestershire, GB, GL4 3RT)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 35,000 - 35,000 annuallyFunction: Finance & AccountingSkills: ["Communication","Problem-solving","Interpersonal","Stress management"]

Lead and coordinate end-to-end operational support for PECS movements, ensuring safety, welfare and compliance across custody services. You will plan resources, monitor high-stakes transports, and communicate with courts, custody suites, prisons and vehicle bases to keep logistics running smoothly on a 12-hour rota.

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FursaFursa
Serco
Serco
6 months ago

Operational Control Centre Controller (Gloucester, Gloucestershire, GB, GL4 3RT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and coordinate end-to-end operational support for PECS movements, ensuring safety, welfare and compliance across custody services. You will plan resources, monitor high-stakes transports, and communicate with courts, custody suites, prisons and vehicle bases to keep logistics running smoothly on a 12-hour rota.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting

Key Responsibilities

  • •Lead and support operational processes that contribute to overall contract delivery and performance across adult and CYP services.
  • •Plan and schedule PECS resources to transport custodies in line with CSOP, SOP and contractual performance targets, including timely delivery to court, collections, late returns, lockouts and Inter-Prison Transfers.
  • •Make planning decisions that always prioritise crew and custody welfare.
  • •Ensure the appropriate and efficient use of resources, including fleet, crew hours, breaks and driving requirements.
  • •Communicate effectively with key internal and external stakeholders including HMCTS, HMPPS, custody suites, prisons, PMU and vehicle bases.

Pay and Benefits

Salary: GBP 35,000 annually
Perks:Paid LeavePensionLearning BudgetHealth InsuranceDiscounts

Key Requirements

  • •Excellent verbal and written communication skills, interpersonal capability and problem-solving skills.
  • •Strong IT skills and confidence working with multiple systems in a data-driven environment.
  • •Ability to manage duty-of-care requirements for vulnerable individuals in sensitive and secure environments.
  • •Enhanced DBS check is required for this role (vetting and checks).
  • •Experience in fast-paced, high-pressure settings where clear communication and quick decision-making are essential.
Experience:Public sectorJusticeCustodyLogistics
Skills:CommunicationProblem-solvingInterpersonalStress management
Certifications:DBSEnhanced DBS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn