Field Technical support Associate

HP
Mumbai, Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Engage with customers to improve satisfaction by delivering standardized service and performing installations, maintenance, and repairs on customer equipment. Provide site support for break/fix activities and assist authorized service providers with technical troubleshooting. Diagnose and resolve IT infrastructure issues spanning enterprise systems, servers, storage, and networking, while maintaining accurate documentation and improving processes within established procedures.

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FursaFursa
HP
HP
23 hours ago

Field Technical support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Engage with customers to improve satisfaction by delivering standardized service and performing installations, maintenance, and repairs on customer equipment. Provide site support for break/fix activities and assist authorized service providers with technical troubleshooting. Diagnose and resolve IT infrastructure issues spanning enterprise systems, servers, storage, and networking, while maintaining accurate documentation and improving processes within established procedures.
Location: Mumbai, Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage customers using established procedures to clarify needs and improve customer satisfaction.
  • •Conduct installations, re-installations, maintenance, and repairs on customer equipment per industry standards.
  • •Deliver standardized services that meet established quality benchmarks.
  • •Analyze, troubleshoot, and resolve IT infrastructure issues across enterprise systems, servers, storage, and networking.
  • •Maintain documentation on work orders, software, inventory, and other required paperwork, and provide site support for break/fix activity.

Key Requirements

  • •High School Diploma/GED/Higher Secondary education or equivalent work competence.
  • •0-2 years of work experience, preferably in HP products in a customer base or customer support/on-site support role.
  • •Ability to perform installations, re-installations, maintenance, and repairs following industry standards and best practices.
  • •Experience analyzing, troubleshooting, and resolving issues in IT infrastructure, including enterprise systems, servers, storage, and networking.
  • •Maintain departmental documentation for work orders, software, inventory, and required paperwork.
Education:High School
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Operating SystemsServersStorageNetworking

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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