Small Claims File Handler

Handle a caseload of small claims track litigated cases, planning workloads to meet court deadlines and delivering required quality and performance targets. Analyze evidence to develop liability and quantum strategies, and conduct effective telephone negotiations with clients, defendants, insurers, and solicitors to reach appropriate settlements and apportion costs. Draft court documents and witness statements, liaise with counsel, maintain case records and billing systems, and ensure compliance with ISO and SRA standards.