Head of Claims

ClaimSorted
Dallas, New York, London
Workplace: OnsiteFull timeUSD 180,000 - 250,000 annuallyFunction: Insurance & ActuarialExperience: 7-15 yearsSkills: []

Rebuild claims operations from first principles to modernize the claims lifecycle across multiple lines of business and regions. Own claims standards, QA, governance, fraud prevention, recoveries, litigation handling, and customer communication. Partner directly with founders, product, engineering, and operations to automate workflows using AI, eliminate bottlenecks, and scale measurable outcomes like leakage reduction, SLA/backlog performance, and audit scores while building and coaching high-performing claims teams.

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FursaFursa
ClaimSorted
ClaimSorted
1 day ago

Head of Claims

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Rebuild claims operations from first principles to modernize the claims lifecycle across multiple lines of business and regions. Own claims standards, QA, governance, fraud prevention, recoveries, litigation handling, and customer communication. Partner directly with founders, product, engineering, and operations to automate workflows using AI, eliminate bottlenecks, and scale measurable outcomes like leakage reduction, SLA/backlog performance, and audit scores while building and coaching high-performing claims teams.
Location: Dallas, New York, London
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Sr. Director level

Key Responsibilities

  • •Rebuild claims operations from first principles by redesigning workflows, escalation structures, QA systems, and claims governance.
  • •Identify operational bottlenecks and eliminate unnecessary complexity to scale claims standards across products and regions.
  • •Partner with product and engineering to automate and improve claims workflows using AI.
  • •Own technical claims excellence, including governance for complex, high-risk, litigated claims; drive improvements in leakage, fraud prevention, recoveries, and audit performance.
  • •Hire and develop claims teams, raise the technical bar through coaching and training, and personally handle difficult claims to make final technical decisions.

Pay and Benefits

Salary: USD 180,000 - 250,000 annually
Perks:Health InsurancePensionEquityPaid LeaveRemote Work

Key Requirements

  • •7–15 years of claims experience with deep technical expertise across auto, property, and liability.
  • •Experience leading claims operations and technical governance, including managing Team Leads and Claims Managers.
  • •Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks.
  • •Strong knowledge of regulatory and compliance requirements and how to integrate them into operational processes.
  • •Experience working in a startup or scale-up environment; legal background strongly preferred.
Experience:7-15 yearsInsurance

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ClaimSorted
Provides a cloud-based claims management platform that automates insurance claims triage, processing, and communications with configurable workflows and integrations to help insurers, brokers, and adjusters reduce cycle times, improve customer experience, and lower claims costs.
Industry: InsurTech
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