Customer Success Engineer, India at GitLab (India)

GitLab

2 weeks ago

Customer Success Engineer, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Partner with customers across APJ to deliver hands-on technical guidance and proactive enablement for GitLab DevSecOps workflows. Serve as a trusted technical advisor via Zoom and written channels to unblock implementations, improve adoption, and demonstrate measurable outcomes that support renewals and expansion. Lead workshops, demos, and enablement sessions, maintain specialty competency in GitLab capabilities and related DevSecOps tooling, and contribute back through documentation and mentoring.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide on-demand technical consultancy and solution guidance via Zoom and written channels to help customers solve issues and implement GitLab for DevSecOps workflows.
•Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
•Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.
•Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.
•Plan and lead customer workshops, demos, and enablement sessions, and contribute back through documentation and mentoring to build technical competency.

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

•Experience providing technical consultancy and solution guidance through video calls and written channels to help customers adopt technical solutions.
•Familiarity with DevSecOps workflows, including source code management, CI/CD, security, and Agile planning.
•Hands-on technical background in software development, systems engineering, or similar technical environments (or equivalent practical experience).
•Strong communication and collaboration skills, including explaining complex technical topics clearly to customers and account teams.
•Must be based in India, with full working rights in India.

Experience:DevSecOpsSoftware development

Skills:CommunicationCollaborationProblem-solvingMentoringPrioritization

Languages:English

Tech Stack:DevSecOpsCI/CDAgile planningZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

2 weeks ago

Customer Success Engineer, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide on-demand technical consultancy and solution guidance via Zoom and written channels to help customers solve issues and implement GitLab for DevSecOps workflows.
•Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
•Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.
•Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.
•Plan and lead customer workshops, demos, and enablement sessions, and contribute back through documentation and mentoring to build technical competency.

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

•Experience providing technical consultancy and solution guidance through video calls and written channels to help customers adopt technical solutions.
•Familiarity with DevSecOps workflows, including source code management, CI/CD, security, and Agile planning.
•Hands-on technical background in software development, systems engineering, or similar technical environments (or equivalent practical experience).
•Strong communication and collaboration skills, including explaining complex technical topics clearly to customers and account teams.
•Must be based in India, with full working rights in India.

Experience:DevSecOpsSoftware development

Skills:CommunicationCollaborationProblem-solvingMentoringPrioritization

Languages:English

Tech Stack:DevSecOpsCI/CDAgile planningZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn