Customer Service Representative

Serve as the primary point of contact for walk-in and phone customers, handling inquiries and complaints while providing product information and resolving issues. Support counter sales by engaging customers, processing transactions in the ERP system, and coordinating with sales, drivers, and warehouse teams to ensure timely order fulfillment. Maintain accurate customer records, uphold company values and compliance, and use bilingual skills (English/Spanish) to enhance customer experience and expand reach.