NTT

2 months ago

Senior Consultant in ambito Pharma

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Last checked: 12 hours agoStatus: Live

Job Summary

Drive pharma-focused CRM and functional process initiatives for leading Life Sciences clients. Lead project activities and team coordination to ensure quality, timelines, and delivery. Partner with business and IT stakeholders to analyze, design, and optimize CRM-enabled processes across Sales & Marketing, including customer engagement and omnichannel journeys. Plan efforts, define business requirements and functional design documentation, and support CRM adoption proposals with a data-driven continuous improvement approach.

Location: Milan

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Coordinate and guide the project team to ensure quality, timelines, and delivery of objectives.
•Manage client relationships by interfacing with business and IT stakeholders.
•Analyze, design, and optimize end-to-end pharma functional processes with a strong CRM integration focus.
•Lead CRM evolution and adoption initiatives supporting territory management, visit planning, customer journey, and omnichannel campaigns.
•Estimate, plan, and track project activities; define solutions and produce project documentation (business requirements, functional design).

Key Requirements

•3–6 years of experience in the Pharma sector with strong knowledge of functional business processes.
•Hands-on experience with CRM platforms (e.g., Veeva, OCE) and their use in Sales and Marketing contexts for pharmaceutical companies.
•Knowledge of pharma processes including Customer Relationship Management, Customer Engagement/omnichannel journey, and Sales Force Effectiveness.
•Ability to translate business needs into CRM-supported functional solutions and define business requirements and functional design documentation.
•Fluency in English (written and spoken) and strong command of Excel; knowledge of databases, SQL, and CRM data integration logic.

Experience:3-6 yearsPharmaLife sciencesCRMSales & MarketingDigital transformationConsulting

Skills:Stakeholder managementCommunicationOrganizational skillsData-driven mindsetContinuous improvement

Languages:English

Tech Stack:CRMVeevaOCEExcelSQL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT