Fiserv

6 days ago

Client Support Tier 1-Sr Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Handle client disputes and consumer complaints by investigating cases, validating documentation, and ensuring accurate data entry across dispute systems. Manage and resolve exceptions in automated chargeback processes using RPA technology, while auditing files for accuracy and completeness. Lead workflow distribution, inventory management, and performance data reporting, collaborating with other departments to meet service level agreements. Continuously improve processes, educate clients on the dispute process, and train junior associates.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Investigate and decide disputes and consumer complaints, including reprints of dispute documentation and merchant statements.
•Manage and resolve exceptions in automated chargeback processes using RPA technology, ensuring cases are researched and processed from creation to resolution.
•Index, investigate, validate, and manage merchant and consumer disputes according to network regulations and internal policies for different transaction types.
•Research and resolve tax documentation and funding inquiries; educate clients on the dispute process in a timely and accurate manner.
•Lead workflow distribution, manage inventory to meet service levels, review associate work, and analyze data to identify and implement process improvements.

Key Requirements

•2+ years of experience in production analysis or process improvement roles, with strong attention to detail.
•Proficiency analyzing transaction data and resolving complex disputes with thorough research skills.
•Experience with automated chargeback processes and dispute systems, including managing exception cases from case creation to resolution.
•Familiarity with Robotic Process Automation (RPA) tools, particularly UiPath.
•Basic proficiency in Microsoft Excel and Word, plus strong verbal and written communication skills.

Experience:2+ years

Skills:CommunicationResearch skillsProblem-solvingAttention to detailOrganizational skills

Tech Stack:RPAUiPathMicrosoft ExcelMicrosoft Word

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

6 days ago

Client Support Tier 1-Sr Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Investigate and decide disputes and consumer complaints, including reprints of dispute documentation and merchant statements.
•Manage and resolve exceptions in automated chargeback processes using RPA technology, ensuring cases are researched and processed from creation to resolution.
•Index, investigate, validate, and manage merchant and consumer disputes according to network regulations and internal policies for different transaction types.
•Research and resolve tax documentation and funding inquiries; educate clients on the dispute process in a timely and accurate manner.
•Lead workflow distribution, manage inventory to meet service levels, review associate work, and analyze data to identify and implement process improvements.

Key Requirements

•2+ years of experience in production analysis or process improvement roles, with strong attention to detail.
•Proficiency analyzing transaction data and resolving complex disputes with thorough research skills.
•Experience with automated chargeback processes and dispute systems, including managing exception cases from case creation to resolution.
•Familiarity with Robotic Process Automation (RPA) tools, particularly UiPath.
•Basic proficiency in Microsoft Excel and Word, plus strong verbal and written communication skills.

Experience:2+ years

Skills:CommunicationResearch skillsProblem-solvingAttention to detailOrganizational skills

Tech Stack:RPAUiPathMicrosoft ExcelMicrosoft Word

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn