Delivery Manager

Qantas Airways
Sydney
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Influencing","Problem-solving","Planning","Prioritisation"]

Lead end-to-end customer experience initiatives across the travel journey, shaping and delivering customer product enhancements across ground experience, airports, lounges, inflight, dining, and fleet programs. Own high-profile, customer-led programs in a complex operational environment by partnering with Product, Customer, Operations, Commercial, and Technology teams to plan, execute, and embed scalable improvements with measurable customer, operational, and financial outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qantas Airways
Qantas Airways
4 days ago

Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead end-to-end customer experience initiatives across the travel journey, shaping and delivering customer product enhancements across ground experience, airports, lounges, inflight, dining, and fleet programs. Own high-profile, customer-led programs in a complex operational environment by partnering with Product, Customer, Operations, Commercial, and Technology teams to plan, execute, and embed scalable improvements with measurable customer, operational, and financial outcomes.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead the design, planning, and execution of customer product enhancements across the end-to-end travel journey.
  • •Ensure initiatives align to Qantas’ customer promise, commercial priorities, and brand standards, translating strategy into scalable solutions.
  • •Drive cross-functional delivery with Product, Customer, Operations, Commercial, and Technology teams to implement and embed initiatives.
  • •Create consistent, high-quality customer experiences across every touchpoint, delivering measurable customer, operational, and financial outcomes.
  • •Bring customer-led ideas to life by taking ownership of high-profile programs in a complex operational environment.

Pay and Benefits

Perks:Parental LeaveSalary PackagingEmployee Discounts

Key Requirements

  • •8–10+ years’ experience in product delivery, customer experience, operations, or transformation.
  • •Proven track record delivering large-scale, customer-facing initiatives across complex, multi-environment settings.
  • •Tertiary qualifications in Aviation, Business, or a related field.
  • •Strong end-to-end delivery, project, and change management capability with a focus on execution.
  • •Deep understanding of customer experience design and service delivery in operational environments.
Experience:Customer experienceTransformations
Education:
Skills:Stakeholder managementInfluencingProblem-solvingPlanningPrioritisation
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor