Associate, Support Operations

Discover Financial
New York
Workplace: OnsiteFull timeUSD 89,200 - 101,700 annuallyFunction: Product ManagementSkills: ["Communication","Customer service","Accountability","Collaboration","Problem-solving"]

Provide onsite technology support for a geographically dispersed enterprise workforce, focusing on end-user help and operational support workflows. Own incident, change, and problem management, including knowledge and endpoint management, while using tools to report and drive resolutions. Serve as an execution-focused customer support partner with strong written and verbal communication, laptop support across Windows, Macs, and mobile devices, and effective collaboration with peers.

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Discover Financial
Discover Financial
22 minutes ago

Associate, Support Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Provide onsite technology support for a geographically dispersed enterprise workforce, focusing on end-user help and operational support workflows. Own incident, change, and problem management, including knowledge and endpoint management, while using tools to report and drive resolutions. Serve as an execution-focused customer support partner with strong written and verbal communication, laptop support across Windows, Macs, and mobile devices, and effective collaboration with peers.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide onsite customer support for a geographically dispersed enterprise workforce.
  • •Perform technology support operations, including end-user support.
  • •Manage IT incidents, including incident management and reporting.
  • •Support change management and problem management workflows.
  • •Handle knowledge and endpoint management with a focus on laptop support across Windows, Macs, and mobile devices.

Pay and Benefits

Salary: USD 89,200 - 101,700 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of technical operations experience.
  • •At least 1 year of experience with IT systems and infrastructure.
  • •At least 1 year of experience with desktop platforms and operating systems.
  • •At least 1 year of experience with incident management and reporting tools.
Experience:Enterprise ITIT support
Skills:CommunicationCustomer serviceAccountabilityCollaborationProblem-solving
Certifications:ITIL
Tech Stack:WindowsMacServiceNowIncident managementChange managementProblem managementKnowledge managementEndpoint management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn