Invesco

1 month ago

Sr Mgr., Client Research & Insights

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead and evolve the Client Experience (CX) program across the U.S. and EMEA, using structured, insight-led measurement to improve client outcomes. Own end-to-end research and reporting (e.g., NPS and touchpoint satisfaction), translate complex feedback into executive-ready insights, and synthesize findings into a clear narrative. Partner with Marketing, Sales, and regional leadership to embed CX KPIs into business decision-making and track measurable improvements.

Location: New York, Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Sr. Manager level

Key Responsibilities

•Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement (e.g., NPS and touchpoint satisfaction).
•Translate complex client feedback into clear, executive-ready insights, identifying key drivers and priority improvement areas.
•Synthesize findings across studies to create a cohesive narrative on overall client sentiment.
•Partner with Marketing, Sales, and regional leadership to embed CX insights into business decision-making.
•Define and evolve CX KPIs aligned to broader marketing and commercial objectives, supporting action planning and tracking to drive measurable improvements.

Pay and Benefits

Salary: USD 115,000 - 130,000 annually

Perks:Paid LeaveHybrid Work401kHealth InsuranceParental LeaveEquity

Key Requirements

•8-12+ years of experience in client research, client experience (CX), insights, or related fields, including multi-pronged research programs.
•Experience designing and managing CX measurement programs, including survey-based programs such as NPS, relationship surveys, and web intercept surveys.
•Ability to translate client feedback into strategic, executive-ready insights and actionable business recommendations.
•Experience working across multiple CX data sources (surveys, behavioral, engagement, and digital analytics) and synthesizing findings.
•Familiarity with CX platforms such as Medallia (or similar).

Experience:8-12 yearsAsset managementFinancial servicesB2B

Skills:Executive communicationStorytellingRelationship buildingStakeholder managementStrategic thinking

Tech Stack:MedalliaNPS

Company Brief

Invesco

Global investment management firm offering mutual funds, ETFs, retirement solutions, and institutional asset management services. Serves individual investors, financial advisors, and institutions across public and alternative markets.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 1935

Website LinkedIn

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Invesco

1 month ago

Sr Mgr., Client Research & Insights

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: New York, Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Sr. Manager level

Key Responsibilities

•Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement (e.g., NPS and touchpoint satisfaction).
•Translate complex client feedback into clear, executive-ready insights, identifying key drivers and priority improvement areas.
•Synthesize findings across studies to create a cohesive narrative on overall client sentiment.
•Partner with Marketing, Sales, and regional leadership to embed CX insights into business decision-making.
•Define and evolve CX KPIs aligned to broader marketing and commercial objectives, supporting action planning and tracking to drive measurable improvements.

Pay and Benefits

Salary: USD 115,000 - 130,000 annually

Perks:Paid LeaveHybrid Work401kHealth InsuranceParental LeaveEquity

Key Requirements

•8-12+ years of experience in client research, client experience (CX), insights, or related fields, including multi-pronged research programs.
•Experience designing and managing CX measurement programs, including survey-based programs such as NPS, relationship surveys, and web intercept surveys.
•Ability to translate client feedback into strategic, executive-ready insights and actionable business recommendations.
•Experience working across multiple CX data sources (surveys, behavioral, engagement, and digital analytics) and synthesizing findings.
•Familiarity with CX platforms such as Medallia (or similar).

Experience:8-12 yearsAsset managementFinancial servicesB2B

Skills:Executive communicationStorytellingRelationship buildingStakeholder managementStrategic thinking

Tech Stack:MedalliaNPS

Company Brief

Invesco

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 1935

Website LinkedIn