Customer Success Management Digital Touch Manager

AspenTech
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Collaboration","Problem-solving","Time management"]

Lead and scale AspenTech’s digital customer success program, implementing a proactive early-warning system and automated digital touchpoints to enhance product adoption, reduce attrition, and drive revenue retention and expansion through data-driven insights and cross-functional collaboration.

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FursaFursa
AspenTech
AspenTech
2 years ago

Customer Success Management Digital Touch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Lead and scale AspenTech’s digital customer success program, implementing a proactive early-warning system and automated digital touchpoints to enhance product adoption, reduce attrition, and drive revenue retention and expansion through data-driven insights and cross-functional collaboration.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Design and operate a scalable digital customer success program and an in-house early warning system to address adoption and attrition risks.
  • •Utilize customer health metrics and product usage data to proactively drive customer success and mitigate churn.
  • •Design and sequence digital interactions across the customer journey to improve product adoption and value realization.
  • •Develop end-to-end automation of the customer journey, including playbooks, to identify at-risk accounts and improve satisfaction.
  • •Oversee digital touch motions, weekly prioritization, and cross-functional collaboration to support customer success without direct CSM intervention.

Key Requirements

  • •Bachelor’s degree in engineering, computer science, business, or related field.
  • •Minimum of 5 years’ experience designing and launching digital platforms.
  • •Minimum of 3 years’ management experience and developing a team, leveraging a CRM tool or equivalent.
  • •Proven track record of leading digital touch projects with cross-functional partnerships.
  • •Excellent organizational and time management skills; ability to prioritize and move projects forward.
Experience:5+ yearsSaaSIndustrial software
Education:Bachelor's
Skills:CommunicationLeadershipCollaborationProblem-solvingTime management
Tech Stack:CRMData analyticsAutomation

Company Brief

AspenTech
Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bedford, United States
Founded: 1981
WebsiteLinkedIn