Vendor Administrator

NTT
Chennai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsEducation: bachelorsSkills: ["Customer-focused","Prioritization","Clear documentation","Collaboration","Ownership"]

Operate, support, troubleshoot, and improve Asset management (ITAM) services to ensure stable operations and SLA adherence. Own advanced troubleshooting and escalations from L1, perform RCA for recurring issues, and execute approved changes, patching, upgrades, DR drill support, and release coordination. Maintain SOPs, technical documentation, known-error records, and dashboards, coordinating with OEMs/vendors to meet security and audit compliance requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Vendor Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Operate, support, troubleshoot, and improve Asset management (ITAM) services to ensure stable operations and SLA adherence. Own advanced troubleshooting and escalations from L1, perform RCA for recurring issues, and execute approved changes, patching, upgrades, DR drill support, and release coordination. Maintain SOPs, technical documentation, known-error records, and dashboards, coordinating with OEMs/vendors to meet security and audit compliance requirements.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own advanced troubleshooting and operational support for Asset management.
  • •Handle escalations from L1 and perform RCA for recurring issues.
  • •Execute approved changes including patching, upgrades, DR drill support, and release coordination.
  • •Maintain SOPs, technical documentation, known-error records, and dashboards.
  • •Coordinate with OEMs/vendors to ensure SLA, security, and audit compliance.

Key Requirements

  • •B.E. / B.Tech / BCA / M.Tech / MCA (or equivalent) qualification preferred.
  • •4+ years of experience aligned to an L2 Senior Analyst responsibility level.
  • •Understand incident, problem, change, and service request processes aligned to ITIL.
  • •Ability to work in shifts and support 24x7 operations when required.
Experience:4+ yearsIT service managementIT asset managementAsset management
Education:Bachelor's
Skills:Customer-focusedPrioritizationClear documentationCollaborationOwnership
Tech Stack:ITILITAMAsset managementRCADR drillPatchingUpgradesSOPsDashboards

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn