Customer Support Representative - Hebrew Speaker

Eaton
Budapest, Tel Aviv
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication skills","Customer service attitude","Attention to detail","Punctuality","Problem solving"]

Provide commercial customer support for a portfolio of project customers within Eaton’s EMEA Business Service Center in Budapest. As part of the Project Support Team, you’ll handle inquiries via phone, chat, and email; manage order entry, price checks, and compliant order clearing; coordinate delivery and billing across multiple product lines; resolve issues using established policies; and support both pre- and post-sales service requests including order status, returns, and accounts receivable tasks.

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Eaton
Eaton
5 days ago

Customer Support Representative - Hebrew Speaker

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Job Summary

Provide commercial customer support for a portfolio of project customers within Eaton’s EMEA Business Service Center in Budapest. As part of the Project Support Team, you’ll handle inquiries via phone, chat, and email; manage order entry, price checks, and compliant order clearing; coordinate delivery and billing across multiple product lines; resolve issues using established policies; and support both pre- and post-sales service requests including order status, returns, and accounts receivable tasks.
Location: Budapest, Tel Aviv
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer and internal inquiries via phone, chat, and email.
  • •Perform order management including order entry, price checking, and order clearing compliant with Eaton policies.
  • •Handle complaint resolution.
  • •Coordinate delivery and billing for project orders across multiple product lines and sequencing from quote to completion.
  • •Support pre-sales and post-sales service functions such as order fulfillment processes, end-to-end order status management, repair/calibration requests, product changes/returns, accounts receivable collections, invoicing, and contract/lease administration.

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •Fluency in Hebrew and English (minimum B2 level English).
  • •Availability to work Sundays (Israel work schedule Sunday–Thursday, incl. local bank holidays).
  • •Basic MS Office; SAP/Oracle knowledge or case management tool experience is an advantage.
Experience:1-3 years
Education:Bachelor's
Skills:Communication skillsCustomer service attitudeAttention to detailPunctualityProblem solving
Languages:HebrewEnglish
Tech Stack:MS OfficeSAPOracleCase management tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn