Cargo - Associate Cargo Sin Sales Support (1-year contract) (SG)

Singapore Airlines
Singapore
Workplace: OnsiteContractFunction: SalesSkills: ["Communication","Interpersonal skills","Negotiation","Analytical skills","Customer-focused","Service-oriented"]

Support the Singapore Sales (Cargo) team by preparing contracts and managing shipment billing workflows in the iCargo system. Ensure prompt, accurate billing, resolve iCargo validation failures so AWB records progress correctly, and handle pre-billing queries for rate compute exceptions, mismatches, and audits. Monitor spot rate filings for ad hoc shipments, investigate rating disputes with evidence, and manage class rate distribution and charter AWB requests.

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FursaFursa
Singapore Airlines
Singapore Airlines
2 days ago

Cargo - Associate Cargo Sin Sales Support (1-year contract) (SG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the Singapore Sales (Cargo) team by preparing contracts and managing shipment billing workflows in the iCargo system. Ensure prompt, accurate billing, resolve iCargo validation failures so AWB records progress correctly, and handle pre-billing queries for rate compute exceptions, mismatches, and audits. Monitor spot rate filings for ad hoc shipments, investigate rating disputes with evidence, and manage class rate distribution and charter AWB requests.
Location: Singapore
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Ensure billings in the iCargo system are prompt and accurate.
  • •Investigate and resolve iCargo validation failures so AWB master records progress to billing.
  • •Amend key shipment fields and correct validation errors for shipments.
  • •Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues, and investigate rating disputes with supporting evidence and CCA requests for refunds as appropriate.
  • •File spot rates for ad hoc shipments, send class rates to agents and monitor acknowledgment receipts, and handle AWB requests for charter flights and agent restocks when iCargo cannot release AWBs.

Key Requirements

  • •Diploma holder.
  • •Accounting knowledge is preferred.
  • •Comfortable working with numbers.
  • •Experience in air cargo industry; Sales & Accounts servicing experience is beneficial.
  • •Strong communication, interpersonal, negotiation, and analytical skills with a customer-focused, service-oriented mindset.
Experience:Air cargo
Skills:CommunicationInterpersonal skillsNegotiationAnalytical skillsCustomer-focusedService-oriented
Tech Stack:ICargo

Company Brief

Singapore Airlines
Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Singapore, Singapore
Founded: 1972
WebsiteLinkedIn