Lead Client Program Manager

WebMD
Newark
Workplace: OnsiteFull timeUSD 75,000 - 85,000 annuallyFunction: Program & Project Management (PMO)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Organization","Documentation","Stakeholder management","Problem-solving"]

Oversee external trigger campaign implementations for marquee clients at Medscape/WebMD, providing high-level campaign oversight, coordinating issue resolution, and ensuring alignment on program requirements and performance. Partner with Campaign Integration, CCS, and Program Marketing to set up MedscapeOne, document SOPs with Business Analyst/Data Analytics teams, and regularly report progress to internal and external stakeholders.

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FursaFursa
WebMD
WebMD
4 months ago

Lead Client Program Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Oversee external trigger campaign implementations for marquee clients at Medscape/WebMD, providing high-level campaign oversight, coordinating issue resolution, and ensuring alignment on program requirements and performance. Partner with Campaign Integration, CCS, and Program Marketing to set up MedscapeOne, document SOPs with Business Analyst/Data Analytics teams, and regularly report progress to internal and external stakeholders.
Location: Newark
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Oversee external trigger campaign implementations for select marquee clients and monitor program health.
  • •Provide high-level campaign oversight, ensuring internal/external alignment on requirements, execution, and expectations.
  • •Catalog and manage enhancement requests, lead discussions, and track remediation plans.
  • •Collaborate with Business Analyst and Data Analytics teams to document SOPs and support ad hoc performance inquiries.
  • •Regularly report progress to internal and external stakeholders and align with Campaign Integration, CCS, and Program Marketing for set-up and performance.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually
Perks:Health Insurance401kPaid LeaveCommuter BenefitsLife InsuranceDisability InsuranceRetirement

Key Requirements

  • •Bachelor’s degree or equivalent years of client services experience.
  • •3-5 years of project management and/or account management experience.
  • •3 years of client-facing experience in pharma, medical, healthcare.
  • •Analytics background or experience strongly preferred.
  • •Familiarity or strong interest in backend systems/data infrastructure capabilities; excellent organization and documentation skills.
Experience:3-5 yearsHealthcarePharmaceuticals
Education:Bachelor's
Skills:CommunicationOrganizationDocumentationStakeholder managementProblem-solving
Tech Stack:MS WordExcelPowerPointTask management systems

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn