Inspectorio

1 week ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own onboarding, engagement, and adoption for a high-volume portfolio of ecosystem customer accounts. Drive customer success metrics such as GRR, NRR, adoption, and CSAT, and run ecosystem onboarding, renewal activities, and feature training. Provide a 360° view of customer health and KPIs, gather customer feedback, and coordinate with internal teams to address process gaps and improve tools and workflows for scalable outcomes.

Location: Vietnam

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of Ecosystem Customer Accounts and drive CS metrics such as GRR, NRR, adoption, and CSAT.
•Lead ecosystem onboarding activities and ensure successful login and adoption with internal and external stakeholders.
•Coordinate ecosystem renewal activities using emails and meetings to support timely renewals.
•Deliver refreshing and new feature training to ecosystem organizations to deepen adoption.
•Collect customer feedback and coordinate with stakeholders to improve products and workflows; identify upsell opportunities and collaborate with sales/expansion teams.

Pay and Benefits

Perks:Paid LeaveFlexible Work

Key Requirements

•Bachelor’s degree or higher.
•Excellent English skills, both written and spoken.
•Proficient in MS Office and comfortable using project management tools.
•Strong empathy and customer orientation to build trust and deliver excellent service.
•Proactive problem-solving skills to analyze issues, uncover root causes, and propose creative solutions.

Experience:SaaS

Education:Bachelor's

Skills:Customer orientationCommunicationRoot cause analysisProactivenessCross-functional collaboration

Languages:English

Tech Stack:MS OfficeOKRsKPIs

Company Brief

Inspectorio

Provides a cloud-based quality, compliance, and supply chain visibility platform that helps brands, retailers, and manufacturers manage inspections, audits, and corrective actions to improve product quality and supplier performance across global supply chains.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Website LinkedIn

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Inspectorio

1 week ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Vietnam

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of Ecosystem Customer Accounts and drive CS metrics such as GRR, NRR, adoption, and CSAT.
•Lead ecosystem onboarding activities and ensure successful login and adoption with internal and external stakeholders.
•Coordinate ecosystem renewal activities using emails and meetings to support timely renewals.
•Deliver refreshing and new feature training to ecosystem organizations to deepen adoption.
•Collect customer feedback and coordinate with stakeholders to improve products and workflows; identify upsell opportunities and collaborate with sales/expansion teams.

Pay and Benefits

Perks:Paid LeaveFlexible Work

Key Requirements

•Bachelor’s degree or higher.
•Excellent English skills, both written and spoken.
•Proficient in MS Office and comfortable using project management tools.
•Strong empathy and customer orientation to build trust and deliver excellent service.
•Proactive problem-solving skills to analyze issues, uncover root causes, and propose creative solutions.

Experience:SaaS

Education:Bachelor's

Skills:Customer orientationCommunicationRoot cause analysisProactivenessCross-functional collaboration

Languages:English

Tech Stack:MS OfficeOKRsKPIs

Company Brief

Inspectorio

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Website LinkedIn