Quality & Training Specialist - Video Safety Operations - Dublin - Danish Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Training and communication"]

Ensure safety policies are enforced accurately and consistently by conducting analytical audits of human moderation and maintaining data integrity within Trust & Safety standards. Perform deep Root Cause Analysis on recurring quality issues, interpret complex/high-risk cases, and validate benchmark “golden sets” to drive enforcement accuracy. Lead calibration sessions, manage edge-case escalations, and cascade updated policies and training to operational partners. Use AI and QA dashboards to report accuracy, error trends, and policy gaps.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Danish Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure safety policies are enforced accurately and consistently by conducting analytical audits of human moderation and maintaining data integrity within Trust & Safety standards. Perform deep Root Cause Analysis on recurring quality issues, interpret complex/high-risk cases, and validate benchmark “golden sets” to drive enforcement accuracy. Lead calibration sessions, manage edge-case escalations, and cascade updated policies and training to operational partners. Use AI and QA dashboards to report accuracy, error trends, and policy gaps.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards and meet audit targets.
  • •Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), identify error patterns, and translate findings into actionable feedback for operational guidelines.
  • •Interpret safety policies for complex, ambiguous, or high-risk cases, including validating benchmark “golden sets” to guide enforcement accuracy.
  • •Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to deliver global quality goals.
  • •Manage edge-case escalations, drive policy cascading and training rollouts for new policy updates, and prepare weekly/monthly reports using QA dashboards and AI to highlight market accuracy, error trends, and policy gaps.

Key Requirements

  • •Proven expertise conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify trend patterns and suggest process optimizations that reduce error rates while maintaining fast moderation.
  • •Deep understanding of content policies and SOPs, with critical thinking to make expert judgments on complex or high-risk escalation cases.
  • •Excellent stakeholder management to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
  • •Fluency in Danish (required) and English (primary working language); fluency in data visualization/reporting and use of QA/calibration tools, including leveraging AI to streamline workflows.
Experience:Trust and safetyComplianceHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementTraining and communication
Languages:DanishEnglish
Tech Stack:AIData visualizationQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn