Order Management Analyst

Couchbase
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-4 yearsSkills: ["Salesforce","Netsuite","SQL","Excel","Attention to detail","Analytical"]

Join Couchbase's Sales Operations team as an Order Management Analyst responsible for accurate order entry, processing, and lifecycle management of customer subscriptions. Collaborate with Sales, Commercial Strategy, Finance and Support to ensure data integrity, resolve booking issues, and optimize the order-to-cash process. You’ll work in a fast-growing SaaS environment handling multi-currency billing and SOX-related queries.

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FursaFursa
Couchbase
Couchbase
7 months ago

Order Management Analyst

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Last checked: 9 hours agoStatus: Live

Job Summary

Join Couchbase's Sales Operations team as an Order Management Analyst responsible for accurate order entry, processing, and lifecycle management of customer subscriptions. Collaborate with Sales, Commercial Strategy, Finance and Support to ensure data integrity, resolve booking issues, and optimize the order-to-cash process. You’ll work in a fast-growing SaaS environment handling multi-currency billing and SOX-related queries.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Receive, prioritize and process incoming orders in line with company policies and procedures.
  • •Collaborate with Finance (including Collections) and Commercial Strategy teams to efficiently and accurately process opportunities and handle queries, especially on complex or non-standard deals.
  • •Serve as the primary contact to support the Commercial Strategy and Field Sales teams for questions related to opportunity booking, subscription management and license/activation delivery protocols.
  • •Collaborate with internal teams to provide enablement on opportunity booking policies and best practices.
  • •Resolve any booking errors and order management queries.

Key Requirements

  • •3–4 years of experience in Order Management, Sales Operations, Billing Operations, or similar roles in a SaaS or subscription-based business.
  • •Hands-on experience with CRM/billing systems (e.g., Salesforce, Netsuite).
  • •Strong understanding of SaaS subscription models (annual contracts, usage-based billing, renewals, prorations).
  • •Excellent attention to detail and strong analytical skills.
  • •Ability to manage multiple priorities with tight deadlines.
Experience:3-4 yearsSaaSSubscription-basedOrder managementSales Operations
Skills:SalesforceNetsuiteSQLExcelAttention to detailAnalytical
Languages:English
Tech Stack:SalesforceNetsuiteSQLExcel

Company Brief

Couchbase
Develops a distributed NoSQL database platform that enables enterprises to build, deploy, and manage modern applications with high performance, scalability, and flexible data models across cloud and on-premises environments.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2011
WebsiteLinkedIn