Chep

2 weeks ago

Customer Account Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own and grow a portfolio of ~70 customers as the main point of contact, driving service excellence while identifying growth opportunities that increase revenue. Manage tenders and negotiate contracts, run regular business reviews, and use customer feedback metrics (e.g., NPS) to improve loyalty. Work closely with cross-functional teams and territory managers to expand services, reduce transport costs, and integrate sustainability initiatives.

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Manage and sustain customer relationships across a portfolio, serving as the primary contact for inquiries, issue resolution, and satisfaction.
•Identify and pursue growth opportunities, increasing revenue via expansion and pricing optimization.
•Collaborate with cross-functional teams (Sales, Operations, Category Management) to design and execute strategic plans.
•Run regular business reviews, manage tenders, negotiate contracts, and monitor performance using key metrics and customer feedback (e.g., NPS).
•Oversee annual audits for compliance and lead initiatives to reduce transport costs, improve supply chain efficiency, and support sustainability integration.

Key Requirements

•Build and sustain strong customer relationships and act as the main point of contact for inquiries, issue resolution, and satisfaction.
•Identify growth opportunities and pursue new business leads through strategic initiatives such as expansion and pricing optimization.
•Conduct business reviews, manage tenders, and negotiate contracts aligned with business goals and customer needs.
•Monitor account performance using key metrics and customer feedback (e.g., NPS) and implement strategies to enhance customer experience and loyalty.
•Support compliance through the annual audit process and drive initiatives to reduce transport costs and improve supply chain efficiency.

Skills:Account managementAdaptabilityBuilding rapportEmpathyNegotiation

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

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Chep

2 weeks ago

Customer Account Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Manage and sustain customer relationships across a portfolio, serving as the primary contact for inquiries, issue resolution, and satisfaction.
•Identify and pursue growth opportunities, increasing revenue via expansion and pricing optimization.
•Collaborate with cross-functional teams (Sales, Operations, Category Management) to design and execute strategic plans.
•Run regular business reviews, manage tenders, negotiate contracts, and monitor performance using key metrics and customer feedback (e.g., NPS).
•Oversee annual audits for compliance and lead initiatives to reduce transport costs, improve supply chain efficiency, and support sustainability integration.

Key Requirements

•Build and sustain strong customer relationships and act as the main point of contact for inquiries, issue resolution, and satisfaction.
•Identify growth opportunities and pursue new business leads through strategic initiatives such as expansion and pricing optimization.
•Conduct business reviews, manage tenders, and negotiate contracts aligned with business goals and customer needs.
•Monitor account performance using key metrics and customer feedback (e.g., NPS) and implement strategies to enhance customer experience and loyalty.
•Support compliance through the annual audit process and drive initiatives to reduce transport costs and improve supply chain efficiency.

Skills:Account managementAdaptabilityBuilding rapportEmpathyNegotiation

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn