Majid Al Futtaim

3 months ago

Emirati Talent - Senior Associate, Customer Insights

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support the CX team by turning resident and customer feedback into actionable insights for the MENA portfolio. You’ll manage end‑to‑end survey processes (Qualtrics), extract and clean data, build and maintain live dashboards for KPIs like NPS and CSAT, and present findings to stakeholders to guide community management and real estate development decisions.

Location: Anywhere

Employment Type: Full time

Job Function: People, HR & Talent

Key Responsibilities

•Survey administration: build, test, and deploy customer feedback surveys using Qualtrics, ensuring accurate logic, routing, and targeting.
•Data extraction: extract and validate raw survey data from multiple sources for reporting and analysis.
•Dashboarding: develop and maintain live CX dashboards to track KPIs (NPS, CSAT) across communities.
•Data analysis: clean, process, and analyze datasets to identify trends, pain points, and opportunities.
•Reporting & visualization: translate insights into clear, concise PowerPoint reports for monthly and quarterly reporting.

Key Requirements

•Analytical and data skills: interpret data, identify trends, and draw insights from customer datasets.
•Advanced Excel skills (PivotTables, VLOOKUPs, Power Query, basic macros, data visualization).
•Experience with survey tools (Qualtrics or similar); strong technical aptitude preferred.
•Strong presentation and communication skills; ability to tell data-driven stories in PowerPoint.
•Bachelor’s degree (Marketing, Business, Design, Data Analysis or equivalent) with 1–3 years of relevant experience.

Experience:Customer insightsSurveysData analyticsCXMarket research

Education:Bachelor's

Skills:CommunicationPresentationCollaborationCuriosityEmpathy

Tech Stack:ExcelPivotTablesVLOOKUPPower QueryMacrosQualtricsPowerPoint

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim

Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1992

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Majid Al Futtaim

3 months ago

Emirati Talent - Senior Associate, Customer Insights

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Anywhere

Employment Type: Full time

Job Function: People, HR & Talent

Key Responsibilities

•Survey administration: build, test, and deploy customer feedback surveys using Qualtrics, ensuring accurate logic, routing, and targeting.
•Data extraction: extract and validate raw survey data from multiple sources for reporting and analysis.
•Dashboarding: develop and maintain live CX dashboards to track KPIs (NPS, CSAT) across communities.
•Data analysis: clean, process, and analyze datasets to identify trends, pain points, and opportunities.
•Reporting & visualization: translate insights into clear, concise PowerPoint reports for monthly and quarterly reporting.

Key Requirements

•Analytical and data skills: interpret data, identify trends, and draw insights from customer datasets.
•Advanced Excel skills (PivotTables, VLOOKUPs, Power Query, basic macros, data visualization).
•Experience with survey tools (Qualtrics or similar); strong technical aptitude preferred.
•Strong presentation and communication skills; ability to tell data-driven stories in PowerPoint.
•Bachelor’s degree (Marketing, Business, Design, Data Analysis or equivalent) with 1–3 years of relevant experience.

Experience:Customer insightsSurveysData analyticsCXMarket research

Education:Bachelor's

Skills:CommunicationPresentationCollaborationCuriosityEmpathy

Tech Stack:ExcelPivotTablesVLOOKUPPower QueryMacrosQualtricsPowerPoint

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1992

Glassdoor: 3.5

Website LinkedIn Glassdoor