End User Computing I, Service Desk
Sioux Falls, Louisville
Workplace: RemoteFull timeUSD 45,000 - 63,400 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer-first","Problem-solving","Prioritization","Communication","Attention to detail"]Provide first-line IT support for end users as the initial point of contact for requests coming through phone, email, chat, and ticketing systems. Diagnose and resolve common hardware, software, and network issues, log and manage incidents in ServiceNow, and escalate complex problems to Tier 2/3 teams. Support Windows and macOS devices, mobile devices, printers, and peripherals, and help with access, password resets, MFA, and identity management.
