Customer Success Manager (PR & Communications)

Hire Hangar
Columbia
Workplace: OnsiteContractUSD 70,000 - 90,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Client-facing communication","Consultative approach","Detail-oriented","Trusted advisor","Collaboration"]

Support communications and brand-facing teams by onboarding clients and guiding them through an AI-powered social listening and narrative intelligence platform. Help clients interpret narrative and social listening data to inform strategy, and deliver client-facing reports on emerging trends. Serve as the primary point of contact for training and ongoing support, manage renewals, identify expansion opportunities, and relay client feedback to internal teams to improve the product.

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Hire Hangar
Hire Hangar
1 month ago

Customer Success Manager (PR & Communications)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support communications and brand-facing teams by onboarding clients and guiding them through an AI-powered social listening and narrative intelligence platform. Help clients interpret narrative and social listening data to inform strategy, and deliver client-facing reports on emerging trends. Serve as the primary point of contact for training and ongoing support, manage renewals, identify expansion opportunities, and relay client feedback to internal teams to improve the product.
Location: Columbia
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Onboard new clients and guide them through platform setup, dashboards, and alerting tools.
  • •Help clients interpret narrative and social listening data to inform their communications strategy.
  • •Build and deliver client-facing reports summarizing platform insights and emerging trends.
  • •Serve as the primary point of contact for client questions, training, and ongoing support.
  • •Manage renewals, identify expansion opportunities, relay feedback internally, and collaborate with internal teams for a high-touch client experience.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Key Requirements

  • •Background in public relations, communications, media relations, or a related agency environment (non-negotiable).
  • •Experience producing or presenting client-facing reports, media coverage summaries, or performance insights.
  • •Strong written and verbal communication skills with a polished, client-facing style.
  • •Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship.
  • •Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker).
Skills:Client-facing communicationConsultative approachDetail-orientedTrusted advisorCollaboration
Tech Stack:AISocial listeningNarrative intelligence platformGoogle WorkspaceSlackZoomMeltwaterBrandwatchSprout SocialCisionTalkwalker

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
WebsiteLinkedInGlassdoor