CSR/Teller - West Lansing MI - Full Time

Provide customer service in every interaction by listening to customers’ needs, asking questions, and guiding them to the right financial solutions. Handle follow-ups and resolve issues professionally while maintaining confidentiality. Perform daily branch office responsibilities, manage cash handling and balancing records, and stay current on retail policies. During customer outreach, identify needs and refer customers to bankers and business partners for consultative conversations while adhering to risk management and ethical standards.