S&P Global

10 hours ago

Servicenow Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the product direction for ServiceNow’s enterprise service enablement ecosystem, spanning HR Service Delivery, Service Catalog, IT Service Management, and platform integrations. Lead vision, strategy, roadmap, release/upgrade strategy, and KPI/OKR tracking while embedding AI-driven capabilities such as Now Assist, virtual agents, generative AI, and intelligent workflows. Collaborate with engineering, architects, and business process owners, mentor PMs, and drive cross-divisional adoption and self-service improvements.

Location: Gurugram, Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Define, own, and communicate the product vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations aligned to business goals and customer needs.
•Own ServiceNow release and upgrade strategy, balancing new capability adoption with platform stability and governance.
•Drive HR Service Delivery roadmap (case and knowledge management, Employee Center, lifecycle events and journeys) and enterprise Service Catalog strategy (governance, item standards, request workflows).
•Lead the ITSM product line across incident, problem, change, request, and CMDB-adjacent processes to improve process maturity, automation, and SLA performance.
•Define platform and integration strategy (IntegrationHub, APIs, MID Servers) and identify opportunities to apply generative/agentic AI (Now Assist, virtual agents, intelligent workflows) to streamline operations and boost productivity.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

•8+ years in product management or similar roles with proven enterprise platform ownership, including significant hands-on ServiceNow product ownership.
•Deep functional knowledge of ServiceNow HRSD, Service Catalog, and ITSM modules (workflows, catalog design, case management, and Employee Center).
•Experience defining and delivering platform and integration strategies using IntegrationHub, REST/SOAP APIs, and enterprise system integrations (HCM, ERP, IAM, collaboration tools).
•Hands-on experience with agentic or generative AI, including Now Assist, virtual agents, intelligent workflows, and AI-driven decision-making.
•Strong command of agile principles with experience leading agile teams and delivering roadmaps aligned to business goals.

Experience:8+ yearsEnterprise platformsService managementHRITSMAIServiceNow

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementAnalytical skillsMentoring

Certifications:CSACIS-HRCIS-ITSMCertified Application DeveloperSAFeITIL v4

Tech Stack:ServiceNowService CatalogHR Service Delivery (HRSD)IT Service Management (ITSM)Service EnablementIntegrationHubAPIsRESTSOAPMID ServersHCMERPIAMEmployee CenterNow AssistGenerative AIVirtual agentsIntelligent workflowsPredictive intelligenceLLMs

Company Brief

S&P Global

Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn

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S&P Global

10 hours ago

Servicenow Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Gurugram, Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Define, own, and communicate the product vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations aligned to business goals and customer needs.
•Own ServiceNow release and upgrade strategy, balancing new capability adoption with platform stability and governance.
•Drive HR Service Delivery roadmap (case and knowledge management, Employee Center, lifecycle events and journeys) and enterprise Service Catalog strategy (governance, item standards, request workflows).
•Lead the ITSM product line across incident, problem, change, request, and CMDB-adjacent processes to improve process maturity, automation, and SLA performance.
•Define platform and integration strategy (IntegrationHub, APIs, MID Servers) and identify opportunities to apply generative/agentic AI (Now Assist, virtual agents, intelligent workflows) to streamline operations and boost productivity.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

•8+ years in product management or similar roles with proven enterprise platform ownership, including significant hands-on ServiceNow product ownership.
•Deep functional knowledge of ServiceNow HRSD, Service Catalog, and ITSM modules (workflows, catalog design, case management, and Employee Center).
•Experience defining and delivering platform and integration strategies using IntegrationHub, REST/SOAP APIs, and enterprise system integrations (HCM, ERP, IAM, collaboration tools).
•Hands-on experience with agentic or generative AI, including Now Assist, virtual agents, intelligent workflows, and AI-driven decision-making.
•Strong command of agile principles with experience leading agile teams and delivering roadmaps aligned to business goals.

Experience:8+ yearsEnterprise platformsService managementHRITSMAIServiceNow

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementAnalytical skillsMentoring

Certifications:CSACIS-HRCIS-ITSMCertified Application DeveloperSAFeITIL v4

Company Brief

S&P Global

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn