Sr Lead Solution Architect

Lumen
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Executive communication","Stakeholder management","Governance","Mentoring","Problem-solving"]

Own end-to-end Salesforce solution architecture for Field Service, Service Cloud, mobile field operations, integrations, data flows, automation, and Agentforce/AI-enabled field service. Partner with Product, Field Operations, Architecture, Security, Engineering, and vendors to translate outcomes and KPIs into scalable, secure designs. Lead discovery workshops, define target-state roadmaps, architect MuleSoft/API and event-driven integrations, establish governance, and mentor solution and delivery teams.

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FursaFursa
Lumen
Lumen
1 day ago

Sr Lead Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own end-to-end Salesforce solution architecture for Field Service, Service Cloud, mobile field operations, integrations, data flows, automation, and Agentforce/AI-enabled field service. Partner with Product, Field Operations, Architecture, Security, Engineering, and vendors to translate outcomes and KPIs into scalable, secure designs. Lead discovery workshops, define target-state roadmaps, architect MuleSoft/API and event-driven integrations, establish governance, and mentor solution and delivery teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own Salesforce solution architecture across Field Service, Service Cloud, field service mobile/dispatcher experiences, enterprise integrations, reporting data flows, automation, and AI-enabled field service capabilities.
  • •Define target-state architecture, reference patterns, solution roadmaps, and phased delivery approaches for field simplification and legacy modernization with scalable long-term architecture.
  • •Lead discovery and solution design workshops with cross-functional teams to align business outcomes, KPIs, user journeys, and technical design decisions.
  • •Architect scalable integrations between Salesforce and enterprise platforms using MuleSoft, APIs, platform events, Kafka/event-driven patterns, secure data exchange, and resilient synchronization.
  • •Establish AI and automation design patterns (including Agentforce-powered assistance) with responsible AI guardrails, and drive governance for scalability, performance, security, data quality, observability, and supportability.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •10+ years delivering enterprise technology solutions, including 6+ years Salesforce experience and 3+ years in a Solution Architect/Technical Architect or senior architecture leadership role.
  • •Deep hands-on experience with Salesforce Field Service and Service Cloud (work management, scheduling/dispatch, technician mobility, service resources, territories, skills, work types, appointment and job status lifecycles).
  • •Ability to define end-to-end Salesforce solution architecture for complex, integration-heavy, enterprise programs with phased delivery milestones.
  • •Strong Salesforce platform knowledge: limits, data model, security/sharing/permissioning, automation, Flow, Apex, Lightning Web Components, platform events, and release management.
  • •Experience designing offline/mobile-first field service experiences and architecting integrations using REST/SOAP APIs, MuleSoft (or equivalent), event-driven patterns (including Kafka/platform events), and monitoring/retry/error handling.
Experience:10+ years
Skills:Executive communicationStakeholder managementGovernanceMentoringProblem-solving
Certifications:Salesforce Certified Application ArchitectSalesforce Certified System ArchitectSalesforce Field Service ConsultantSalesforce Service Cloud ConsultantSalesforce Platform Developer ISalesforce Platform Developer IISalesforce Integration ArchitectSalesforce Data ArchitectSalesforce Agentforce Specialist
Tech Stack:Salesforce Field ServiceSalesforce Service CloudSalesforce Field Service MobileMuleSoftRESTSOAPAPIsKafkaPlatform eventsEvent-driven architectureFlowApexLightning Web ComponentsWork OrdersDispatcher ConsoleAgentforceEinsteinPrompt BuilderData CloudData 360

Eligibility

Nationality:US National
Visa:Green Card

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn