Hyperbound

2 days ago

Mid Market Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own a mid-market book of post-sale relationships, driving both adoption and revenue. Serve as the single point of contact from onboarding through renewal while carrying quota on GRR and NRR through renewals, seat expansion, and upsell modules. Partner with Solutions Engineers to roll out Roleplays, Real Call Scoring, certifications, and learning. Deliver executive QBRs linking product usage to business outcomes and proactively address churn risk.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a mid-market book of business as the single point of contact from onboarding through renewal
•Drive adoption of Hyperbound features (Roleplays, Real Call Scoring, certifications, learning modules) with Solutions Engineers
•Build and deliver executive-level QBRs connecting product usage to business outcomes
•Carry quota on GRR and NRR by renewing contracts, expanding seats, and upselling modules
•Identify churn risk early and address adoption challenges proactively

Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 210,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveEquity

Key Requirements

•3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
•Experience being measured on revenue as well as customer success, with a track record of renewing and expanding a book
•Ability to run QBRs that connect product usage to business outcomes
•A builder’s mindset to thrive in fast-paced environments and help write the playbook
•Strong relationship skills and willingness to travel frequently to be on-site with customers

Skills:Relationship buildingCustomer advocacyProblem-solvingStrategic thinkingOwnership

Company Brief

Hyperbound

Builds an AI Sales Performance OS that analyzes sales calls, generates custom AI roleplays and coaching, and automates call scoring to upskill revenue teams and scale enterprise sales coaching.

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Revenue: USD 1M to 5M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn

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Hyperbound

2 days ago

Mid Market Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a mid-market book of business as the single point of contact from onboarding through renewal
•Drive adoption of Hyperbound features (Roleplays, Real Call Scoring, certifications, learning modules) with Solutions Engineers
•Build and deliver executive-level QBRs connecting product usage to business outcomes
•Carry quota on GRR and NRR by renewing contracts, expanding seats, and upselling modules
•Identify churn risk early and address adoption challenges proactively

Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 210,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveEquity

Key Requirements

•3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
•Experience being measured on revenue as well as customer success, with a track record of renewing and expanding a book
•Ability to run QBRs that connect product usage to business outcomes
•A builder’s mindset to thrive in fast-paced environments and help write the playbook
•Strong relationship skills and willingness to travel frequently to be on-site with customers

Skills:Relationship buildingCustomer advocacyProblem-solvingStrategic thinkingOwnership

Company Brief

Hyperbound

Builds an AI Sales Performance OS that analyzes sales calls, generates custom AI roleplays and coaching, and automates call scoring to upskill revenue teams and scale enterprise sales coaching.

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Revenue: USD 1M to 5M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn