Mid Market Account Executive, Existing Business

Hyperbound
San Francisco
Workplace: OnsiteFull timeUSD 170,000 - 210,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship building","Customer advocacy","Problem-solving","Strategic thinking","Ownership"]

Own a mid-market book of post-sale relationships, driving both adoption and revenue. Serve as the single point of contact from onboarding through renewal while carrying quota on GRR and NRR through renewals, seat expansion, and upsell modules. Partner with Solutions Engineers to roll out Roleplays, Real Call Scoring, certifications, and learning. Deliver executive QBRs linking product usage to business outcomes and proactively address churn risk.

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FursaFursa
Hyperbound
Hyperbound
1 month ago

Mid Market Account Executive, Existing Business

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a mid-market book of post-sale relationships, driving both adoption and revenue. Serve as the single point of contact from onboarding through renewal while carrying quota on GRR and NRR through renewals, seat expansion, and upsell modules. Partner with Solutions Engineers to roll out Roleplays, Real Call Scoring, certifications, and learning. Deliver executive QBRs linking product usage to business outcomes and proactively address churn risk.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a mid-market book of business as the single point of contact from onboarding through renewal
  • •Drive adoption of Hyperbound features (Roleplays, Real Call Scoring, certifications, learning modules) with Solutions Engineers
  • •Build and deliver executive-level QBRs connecting product usage to business outcomes
  • •Carry quota on GRR and NRR by renewing contracts, expanding seats, and upselling modules
  • •Identify churn risk early and address adoption challenges proactively
Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveEquity

Key Requirements

  • •3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
  • •Experience being measured on revenue as well as customer success, with a track record of renewing and expanding a book
  • •Ability to run QBRs that connect product usage to business outcomes
  • •A builder’s mindset to thrive in fast-paced environments and help write the playbook
  • •Strong relationship skills and willingness to travel frequently to be on-site with customers
Skills:Relationship buildingCustomer advocacyProblem-solvingStrategic thinkingOwnership

Company Brief

Hyperbound
Builds an AI Sales Performance OS that analyzes sales calls, generates custom AI roleplays and coaching, and automates call scoring to upskill revenue teams and scale enterprise sales coaching.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn