Manager, Customer Engineer-ETCH

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Problem-solving","Interpersonal communication","Judgment","Presentation skills"]

Lead customer engineering activities in your district by building and maintaining customer relationships across all levels, running regular customer visits, and partnering with internal product teams (tech support, training, spares, reliability). Coach and direct customer engineers, oversee performance and career planning, execute escalations, manage RMA processes, and drive financial forecast and cost efficiency. Support system installation planning and execution from pre-facility to start-up meetings.

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Applied Materials
Applied Materials
5 days ago

Manager, Customer Engineer-ETCH

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead customer engineering activities in your district by building and maintaining customer relationships across all levels, running regular customer visits, and partnering with internal product teams (tech support, training, spares, reliability). Coach and direct customer engineers, oversee performance and career planning, execute escalations, manage RMA processes, and drive financial forecast and cost efficiency. Support system installation planning and execution from pre-facility to start-up meetings.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain customer relationships across all levels in the district and conduct regular customer visits.
  • •Manage, coach, and direct all customer engineers; handle salary planning, career planning, corrective actions, objectives, and performance appraisals.
  • •Serve as prime interface with Product Divisions (tech support, training, spares, reliability) and manage reports needed by the business.
  • •Monitor CSD Award Program and the mentor program; execute escalation procedures.
  • •Manage system installation activities (planning, reporting, execution, pre-facility and start-up meetings), plus RMA and customer engineer hours tracking.
Travel: Medium travel

Pay and Benefits

Perks:Employee AssistanceTravel AllowanceRelocation

Key Requirements

  • •Manage, coach, and direct customer engineers in a district, including objectives and performance appraisals.
  • •Develop and maintain customer relationships with key individuals across all levels and perform regular customer visits.
  • •Own account planning with the District Sales Engineer and provide support plans for system sales.
  • •Manage escalation procedures, RMA procedures, and customer engineer hours tracking with accuracy and corrective actions.
  • •Execute system installation support, including planning, reporting, pre-facility meetings, start-up meetings, and process support identification.
Skills:LeadershipProblem-solvingInterpersonal communicationJudgmentPresentation skills

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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