Business Support Officer, Indonesia

ZOLL Medical
Jakarta
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Attention to detail","Prioritisation"]

Support customer order fulfilment, customer inquiries, and day-to-day logistics and warehouse operations in Indonesia. Process orders accurately, handle phone/email requests with updates on purchase orders, shipments, returns, and credit requests, and coordinate inbound/outbound deliveries. Maintain records and documentation, liaise with suppliers and logistics partners, and ensure compliance with Indonesia’s Good Distribution Practice (CDAKB) requirements while contributing to continuous improvement.

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ZOLL Medical
ZOLL Medical
2 months ago

Business Support Officer, Indonesia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Support customer order fulfilment, customer inquiries, and day-to-day logistics and warehouse operations in Indonesia. Process orders accurately, handle phone/email requests with updates on purchase orders, shipments, returns, and credit requests, and coordinate inbound/outbound deliveries. Maintain records and documentation, liaise with suppliers and logistics partners, and ensure compliance with Indonesia’s Good Distribution Practice (CDAKB) requirements while contributing to continuous improvement.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support customer order fulfilment by ensuring orders are processed accurately and efficiently.
  • •Respond to customer enquiries via telephone and email with timely updates on purchase orders, sales orders, shipments, returns, and credit requests.
  • •Handle customer service enquiries by resolving issues and providing product and service information.
  • •Manage warehouse goods flow, including product labelling and inventory coordination, while ensuring compliance with CDAKB requirements.
  • •Coordinate and monitor inbound and outbound shipments, track deliveries, resolve delivery issues, and maintain accurate records and documentation.

Key Requirements

  • •Diploma or Bachelor’s degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related discipline.
  • •Experience in customer service, business support, order management, logistics, or supply chain operations.
  • •Knowledge of warehouse operations and logistics processes.
  • •Familiarity with Indonesia’s Good Distribution Practice (CDAKB) requirements is preferred.
  • •Proficiency in Microsoft Office and ERP systems, with fluency in Bahasa Indonesia and good written/spoken English.
Experience:Supply chainLogisticsCustomer service
Education:Bachelor's in Business Administration, Supply Chain, Logistics, Customer Service
Skills:CommunicationInterpersonal skillsOrganizational skillsAttention to detailPrioritisation
Languages:Bahasa IndonesiaEnglish
Tech Stack:Microsoft OfficeERP systems

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn