Midis Group

1 month ago

Specialist - Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Customer Success Specialist for enterprise accounts focusing on maximizing value of Citrix investments, driving adoption of Citrix features, and guiding IT executives on infrastructure roadmaps while maintaining strong strategic relationships and ensuring healthy, renewals-driven growth.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive Adoption & Value Fulfillment: Proactively partner with enterprise customers to understand their business challenges and map them to advanced Citrix use cases, driving deep adoption of new solutions and features.
•Strategic Relationship Management: Establish and lead a recurring meeting cadence (weekly/monthly/quarterly business reviews) to deliver product updates, review health metrics, and collaboratively plan the customer’s long-term technology roadmap.
•Technical Advocacy & Escalation Management: Serve as the customer’s internal champion. When critical technical issues arise, you will coordinate with technical support teams, accelerate escalation paths, and provide transparent, timely updates back to the customer.
•Customer Retention & Growth: Monitor account health, identify potential risks early, and discover expansion opportunities where new Citrix innovations can add further value to the customer’s organization.

Key Requirements

•3-5+ years in a Customer Success, Technical Account Management (TAM), or Senior Systems Engineering role within an enterprise software environment.

Experience:3-5 yearsEnterprise softwareCitrix

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationProblem-solvingStakeholder management

Certifications:CCA‑VCCP‑VCCE‑V

Tech Stack:CitrixCVADCitrix DaaSNetScalerHDXAWSAzureGCP

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

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Midis Group

1 month ago

Specialist - Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive Adoption & Value Fulfillment: Proactively partner with enterprise customers to understand their business challenges and map them to advanced Citrix use cases, driving deep adoption of new solutions and features.
•Strategic Relationship Management: Establish and lead a recurring meeting cadence (weekly/monthly/quarterly business reviews) to deliver product updates, review health metrics, and collaboratively plan the customer’s long-term technology roadmap.
•Technical Advocacy & Escalation Management: Serve as the customer’s internal champion. When critical technical issues arise, you will coordinate with technical support teams, accelerate escalation paths, and provide transparent, timely updates back to the customer.
•Customer Retention & Growth: Monitor account health, identify potential risks early, and discover expansion opportunities where new Citrix innovations can add further value to the customer’s organization.

Key Requirements

•3-5+ years in a Customer Success, Technical Account Management (TAM), or Senior Systems Engineering role within an enterprise software environment.

Experience:3-5 yearsEnterprise softwareCitrix

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationProblem-solvingStakeholder management

Certifications:CCA‑VCCP‑VCCE‑V

Tech Stack:CitrixCVADCitrix DaaSNetScalerHDXAWSAzureGCP

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website