Parent Relations Executive

GEMS Education
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Multitasking","Analytical thinking","Managing diverse relationships"]

Support the Principal in building a strong parent community and driving school enrolment targets. Deliver high-quality customer service to new and existing parents, coordinating tours and managing front-of-house reception touchpoints. Maintain and improve school communication channels (newsletters and other updates), organize parent/community events, and develop retention and enrollment support strategies alongside the leadership and marketing teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
GEMS Education
GEMS Education
1 day ago

Parent Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the Principal in building a strong parent community and driving school enrolment targets. Deliver high-quality customer service to new and existing parents, coordinating tours and managing front-of-house reception touchpoints. Maintain and improve school communication channels (newsletters and other updates), organize parent/community events, and develop retention and enrollment support strategies alongside the leadership and marketing teams.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Coordinate and lead school tours for prospective parents and visitors to promote the school and support enrolment targets.
  • •Day-to-day management of the school’s Front of House/Reception to ensure quality customer service across parent touchpoints.
  • •Manage and continually develop parent communication channels (e.g., newsletters) to keep parents informed and support retention.
  • •Organize parent/community events to engage parents in school activities and celebrations.
  • •Handle parent concerns, complaints, and feedback efficiently and in a timely manner, liaising with other school personnel as required.

Key Requirements

  • •Ability to multi-task and cope with peaks of demand.
  • •Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.
  • •Able to manage a diverse team’s performance and relationships.
  • •Analytical thinking to evaluate survey results and provide recommendations.
  • •Ability to support communication and engagement activities for parents.
Education:Bachelor's
Skills:MultitaskingAnalytical thinkingManaging diverse relationships
Languages:EnglishArabic
Tech Stack:Microsoft OfficeNewslettersSchool websiteLCD screens

Company Brief

GEMS Education
GEMS Education is a Dubai-based global operator of private K–12 schools, running a large network of international schools and education services focused on delivering curriculum, teacher development, and student innovation programmes worldwide.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2000
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor