Chep

5 days ago

Team Lead, Customer Contact Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead a hybrid customer contact team that resolves inquiries, complaints, and requests within SLAs while coaching Customer Contact Coordinators. Balance daily customer service workload with people management, performance tracking, and governance. Drive onboarding support, maintain accurate customer and service request records, handle high-volume email cases, and process SAP tasks. Collaborate with Sales, Finance, and Operations to improve customer experience and retention through continuous process improvement.

Location: South Africa

Workplace: Hybrid

Employment Type: Contract · 12 months

Job Function: Executive & General Management

Seniority: Manager level

Key Responsibilities

•Professionally manage and resolve customer inquiries, complaints, and requests within SLAs.
•Lead and develop Customer Contact Coordinators through coaching, feedback, and training.
•Oversee HR administration for direct reports, including leave, attendance, and record-keeping.
•Handle customer and field staff enquiries, and act as the primary escalation point for queries and operational issues.
•Process customer transactions in SAP (e.g., corrections, reinstatements, rejections, suspended docket updates, docket checks) while ensuring KPI and quality performance.

Key Requirements

•Matric plus a business-related degree or diploma.
•People management/supervisory skills.
•Ability to coach, mentor, and train less experienced team members.
•Experience in a fast-paced customer service environment, including handling high-volume inbound/outbound emails.
•Desirable experience in logistics, pallet control, and/or supply chain, and in managing direct reports.

Experience:LogisticsPallet controlSupply chainCustomer service

Education:High School in Business-related

Skills:CommunicationCustomer service attitudeProblem-solvingCoachingTeamwork

Tech Stack:Microsoft OfficeSalesforceSAPCustomer Management Systems (CMS)

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Chep

5 days ago

Team Lead, Customer Contact Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: South Africa

Workplace: Hybrid

Employment Type: Contract · 12 months

Job Function: Executive & General Management

Seniority: Manager level

Key Responsibilities

•Professionally manage and resolve customer inquiries, complaints, and requests within SLAs.
•Lead and develop Customer Contact Coordinators through coaching, feedback, and training.
•Oversee HR administration for direct reports, including leave, attendance, and record-keeping.
•Handle customer and field staff enquiries, and act as the primary escalation point for queries and operational issues.
•Process customer transactions in SAP (e.g., corrections, reinstatements, rejections, suspended docket updates, docket checks) while ensuring KPI and quality performance.

Key Requirements

•Matric plus a business-related degree or diploma.
•People management/supervisory skills.
•Ability to coach, mentor, and train less experienced team members.
•Experience in a fast-paced customer service environment, including handling high-volume inbound/outbound emails.
•Desirable experience in logistics, pallet control, and/or supply chain, and in managing direct reports.

Experience:LogisticsPallet controlSupply chainCustomer service

Education:High School in Business-related

Skills:CommunicationCustomer service attitudeProblem-solvingCoachingTeamwork

Tech Stack:Microsoft OfficeSalesforceSAPCustomer Management Systems (CMS)

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn