Engagement Director

Unlearn
San Francisco
Workplace: RemoteFull timeUSD 180,000 - 200,000 annuallyFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Cross-functional leadership","Problem-solving","Proactive risk management"]

Own end-to-end customer engagements after contract signature, serving as the primary sponsor contact for satisfaction, retention, and expansion. Lead cross-functional delivery by aligning timelines, milestones, and deliverables with customer commitments while proactively surfacing risks, dependencies, and roadblocks. Establish project cadences and a single source of truth for customer roadmap planning, reporting progress and resource trade-offs to leadership regularly.

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FursaFursa
Unlearn
Unlearn
3 days ago

Engagement Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end customer engagements after contract signature, serving as the primary sponsor contact for satisfaction, retention, and expansion. Lead cross-functional delivery by aligning timelines, milestones, and deliverables with customer commitments while proactively surfacing risks, dependencies, and roadblocks. Establish project cadences and a single source of truth for customer roadmap planning, reporting progress and resource trade-offs to leadership regularly.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Build trusted customer relationships and serve as the point of contact for satisfaction, retention, and expansion.
  • •Coordinate customer-facing timelines, milestones, and deliverables to align internal delivery plans with customer commitments.
  • •Proactively identify risks, dependencies, and roadblocks, and lead cross-team problem-solving to protect delivery timelines.
  • •Drive accountability and clear communication across delivery teams by setting priorities and keeping customer projects on track.
  • •Track engagement roadmaps and stand up lightweight project management practices for cadence, planning, and a single source of truth.
Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

  • •7+ years delivering services or technology to clinical development groups at pharma/biotech sponsors (CRO, clinical tech vendor, or consulting).
  • •Deep fluency in the biopharmaceutical and clinical development landscape, with extensive sponsor-facing account ownership.
  • •Proven track record leading cross-functional teams to deliver engagements spanning services, technology, and software products, including identifying expansion opportunities.
  • •Experience operating between commercial and delivery/technical teams, translating sponsor priorities into actionable delivery terms.
  • •Excellent communication and stakeholder management skills to lead and influence without direct authority, with strong problem-solving and risk/roadblock proactivity.
Experience:7+ yearsPharmaBiotechClinical developmentCROConsultingBiostatistics
Education:Bachelor's
Skills:CommunicationStakeholder managementCross-functional leadershipProblem-solvingProactive risk management

Company Brief

Unlearn
Develops AI-driven digital twins and simulation technologies to improve clinical trials and drug development, enabling faster, more efficient trials with synthetic control arms and improved patient outcome predictions.
Industry: Clinical Research
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
WebsiteLinkedIn